Senior Product Manager (AI & Due Diligence)

Diligent; City Of London; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading governance and risk management firm in London is seeking a Senior Product Manager to own the product roadmap and drive solutions by understanding market needs. The ideal candidate has over 7 years of experience, particularly in SaaS, and excels in communication and organizational skills. This role offers a flexible work environment and a commitment to innovation and diversity.

Benefits

Flexible work environment

Comprehensive health benefits

Generous time off policy

Qualifications

• 7+ years of experience in a product management role, predominantly SaaS.
• Demonstrate experience in writing technical and functional requirements.
• Experience integrating with multiple products is desirable.

Responsibilities

• Develop and implement the product strategy aligned to company vision.
• Be the voice of the customer in the product team.
• Delivery of high-quality user experiences across platforms.

Skills

Excellent written and verbal communication

Business acumen

Strong organizational skills

Domain expertise in Due Diligence, AI & TPRM

Education

Certified Scrum Product Owner or similar qualifications

Job description

London, England, United Kingdom

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Position Overview

As a Senior Product Manager at Diligent, you will own your own product roadmap and drive the solution in the right direction by identifying market and customer needs and opportunities. You will be in direct contact with our customers to understand their needs, bring in market insights and data, and communicate with internal stakeholders to ensure the right vision is achieved for individual solutions. This is a cross-functional role, delivering impactful solutions on our DiligentPlatform.

Key Responsibilities

• Develop and implement the product strategy that align to the company vision and strategy.
• Responsible for the product(s) roadmap, from ideation to launch.
• Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their jobs done better.
• Serve as the leader of a cross-functional team of developers, UX designers, and stakeholders in Customer Success, Sales, and Marketing.
• Detailed understanding of functional capabilities and limitations, user scenarios, and business value derived for a product(s) and how they intersect with other Diligent products and 3rd-party products.
• Delivery of high quality and on-time user experiences on multiple platforms (Mobile, Web, Desktop) for the target personas.
• Responsible for creating and maintaining a prioritized backlog of user stories with clearly written user stories.
• Develop and maintain a strong knowledge of the business domain, applying problem solving skills to address critical and complex issues to ensure the product evolves in light with the organizational strategy.
• Responsible for the ongoing tracking of product performance, user engagement, and outcomes measurement.
• Monitor the external market landscape, including competitor analysis and market trends to inform the product roadmap.

Required Experience/Skills

• 7+ year's experience in a product management role, including predominantly SaaS product experience in more recent years.
• Excellent written and verbal communication skills and a strong business acumen.
• 1-3 years domain and market expertise (Due Diligence, AI & TPRM).
• Demonstrate experience in writing technical and functional requirements.
• Demonstrate experience interacting directly with stakeholders at all levels of the business.
• Demonstrate strong organisational skills and ability to coordinate with other development teams.
• Experience integrating with multiple products (desirable).
• Certified Scrum Product Owner or similar qualifications (desirable).

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.