Senior Pharmacy Technician Medicines Homecare Service

Cwm Taf Morgannwg University Health Board; Pontyclun; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading health service provider in the United Kingdom is looking for a Homecare Services Manager to oversee the provision of specialist services ensuring compliance with national governance standards. Responsibilities include managing pharmacy staff, ensuring patient care quality, and troubleshooting supply issues. The role offers a diverse and inclusive working environment with career growth and flexible work options. Ideal candidates should have skills relevant to homecare services and possess excellent organizational and communication abilities.

Benefits

Generous leave

Flexible work hours

Ongoing learning and development

Qualifications

• Experience in managing Homecare Services and adherence to governance requirements.
• Competency in clinical screening and validating prescriptions.
• Ability to manage and mentor pharmacy staff.

Responsibilities

• Manage, develop, and participate in specialized Homecare Services.
• Co-ordinate the Homecare service and staff specializing in Homecare Services.
• Check support staff work and ensure accuracy in requisitions.

Skills

Homecare services management

Clinical screening

Performance review

Workflow organizing

Communication skills

Job description

Responsibilities

• Manage, develop and participate in the provision of specialist Homecare Services ensuring that the supply of medicines is cost effective and meets the national homecare governance requirements.
• Maintain centralised services onto one site, ensuring a constant supply of quality medicines through the Pharmacy and homecare providers to its patients by managing the purchase order, delivery and payment systems.
• Co‑coordinate the Homecare service and staff specialising in Homecare Services, directing workflow and skill mix and plan and deliver the training of pharmacy staff undertaking NVQ Level 2 and 3 qualifications, including appraising and mentoring.
• Work within a range of technical pharmacy codes and procedures supporting the Pharmaceutical Service and the Medicines Management agenda in the UHB.
• To clinically screen and validate homecare prescriptions according to local and national standards, following a period of competency‑based training and assessment.
• Plan and organise workflow and staff rotas, ensuring optimal skill mix and reallocating work as needed.
• Centralise services at Royal Glamorgan Hospital, standardising processes and procedures.
• Make informed decisions on staffing, supply issues, and order quantities using professional judgment.
• Conduct performance reviews for team members and supervise pharmacy assistants and student technicians.
• Identify and address staff performance issues; escalation concerns to the Homecare Lead.
• Participate in recruitment and selection for technicians and assistants.
• Manage staff sickness and leave requests professionally and sensitively.
• Handle patient/carer complaints and errors empathetically, escalating when necessary.
• Check support staff work e.g., requisitions, invoices for accuracy.
• Write, review, and update SOPs; monitor compliance and quality through KPIs, audits, and surveys.
• Propose and implement service improvements; report outcomes.
• Troubleshoot issues with automated dispensing systems (robot), resolving faults safely.
• Ensure compliance with GPhC code of practice, SOPs, and medicines legislation.
• Deputise for the Homecare Lead Technician.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community. Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government's Work in the UK guidance. For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge. Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form. Applications are welcome in either Welsh or English, with no preference given to the language used.

Located in the heart of South Wales, we're central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

CTM Values

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.