Senior Personal Banker - Remote & Branch Banking Expert

NatWest Group; Hastings; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution is seeking a Senior Personal Banker in Hastings to provide exceptional customer service. In this role, you will assist customers in maximizing their banking experience through video and in-branch interactions. You will identify opportunities for financial health checks and help customers navigate products such as mortgages and protections. The position offers a competitive salary of £26,350 with comprehensive training and support for career development.

Benefits

Flexible reward programme

36 days holiday entitlement

Monthly retirement fund contribution

Qualifications

• Experience in a customer service environment.
• Ability to build rapport with customers in various settings.
• Diligent with a passion for customer service.

Responsibilities

• Support customers through video banking and in-branch consultations.
• Conduct Financial Health checks to inform customers.
• Provide products and services tailored to customer needs.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Ability to thrive under pressure

Job description

A leading banking institution is seeking a Senior Personal Banker in Hastings to provide exceptional customer service. In this role, you will assist customers in maximizing their banking experience through video and in-branch interactions. You will identify opportunities for financial health checks and help customers navigate products such as mortgages and protections. The position offers a competitive salary of £26,350 with comprehensive training and support for career development.