Senior Personal Banker — Digital Banking & Financial Health

NatWest Group; Shoeburyness; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading banking institution in Shoeburyness seeks a Senior Personal Banker to support customers with their financial needs. Responsibilities include conducting Financial Health checks, identifying suitable products, and maintaining strong customer relationships through both video banking and in-branch support. The ideal candidate will have experience in customer service and excellent communication skills. This role offers a competitive salary starting from £26,350, along with a range of benefits including generous holiday entitlement and retirement contributions.

Benefits

Flexible reward programme

36 days holiday

Monthly retirement fund contribution

Qualifications

• Experience of working in a customer service environment.
• Ability to coach the branch team to foster customer relationships.
• Proven track record of building rapport with customers.

Responsibilities

• Support customers via video banking and face to face.
• Conduct Financial Health checks and account reviews.
• Identify products that meet customer needs.
• Make outbound care calls to maintain customer relationships.

Skills

Customer service experience

Ability to build rapport

Excellent communication skills

Organizational skills

Ability to thrive under pressure

Job description

A leading banking institution in Shoeburyness seeks a Senior Personal Banker to support customers with their financial needs. Responsibilities include conducting Financial Health checks, identifying suitable products, and maintaining strong customer relationships through both video banking and in-branch support. The ideal candidate will have experience in customer service and excellent communication skills. This role offers a competitive salary starting from £26,350, along with a range of benefits including generous holiday entitlement and retirement contributions.