Senior Performance Analyst

HMRC; Newcastle upon Tyne, City of Edinburgh, Glasgow, East Kilbride; Hybrid; GBP 38,000 - 46,000; Full time

Job summary

A leading UK tax authority is seeking a Senior Performance Analyst to enhance digital services through performance analysis. This role involves working with complex data, collaborating with product teams, and mentoring junior analysts. Proficiency in SQL and Power BI is essential. The position offers a competitive salary of £45,544 with additional pension contributions and flexible working options. Join our commitment to improving public services through data insights.

Benefits

Generous leave allowance

Flexible working policies

Civil Service Pension contributions

Coaching and development opportunities

Qualifications

• Ability to conduct performance analysis and provide insights.
• Experience in a digital or data-driven environment.
• Proficiency in analytical tools like SQL and Power BI.

Responsibilities

• Deliver performance analysis for a distinct tax regime.
• Define and monitor KPIs with stakeholders.
• Extract and visualize data using SQL and Power BI.
• Create actionable insights for technical and non-technical audiences.
• Mentor junior performance analysts.
• Collaborate with user research and product management.

Skills

Performance analysis

Data visualization

Stakeholder management

User-centered design

Analytical thinking

Tools

SQL

Power BI

Splunk

Job description

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

At HMRC, we are already one of the most digitally advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK.

With 50 million customers to serve, over 60,000 colleagues to support, and £840+ billion to collect to fund UK Plc, our IT operation is huge.

For those who are up to the challenge, we offer unique and unparalleled opportunities to work with some of the newest technologies and make a real, lasting difference.

HMRC is made up of Customer Groups which work independently towards a common goal. Our role sits within HMRC’s Chief Digital Product Office, part of the Chief Digital & Information Office (CDIO) Group, which delivers in-house solutions for a broad range of technical and operational issues as well as running key digital services (like the Personal Tax Account and HMRC App) through which our customers interact with us.

Job description

As a Senior Performance Analyst, you will play a key role in delivering performance analysis across a portfolio of live digital services.

You'll work closely with Product Managers, User Researchers, Design, Content and Interaction among others in agile product teams to ensure the services we deliver are utilising informed data driven evidence to continuously improve.

You'll use your expertise in analytical toolsets such as SQL, Power BI (DAX), Splunk (Spath), Regex and R/Python to analyse user behaviour, identify trends, and create compelling data stories, driving change through evidence based analytics.

You'll also support and mentor performance analysts directly as well as supporting the wider community, helping to build capability across HMRC.

Person specification

We are looking for a proactive and analytical individual who is passionate about using data to improve digital services. You will be confident working with complex datasets, influencing stakeholders, and supporting others to develop their skills.

Responsibilities

• Deliver performance analysis for a distinct tax regime or digital platform within Customer Engagement, utilising data to understand user behaviour and service performance.
• Work with stakeholders to define and monitor KPIs through the implementation of performance frameworks, ensuring alignment with strategic goals and user needs.
• Use tools such as SQL, Power BI, and Splunk to extract, transform, and visualise data.
• Create clear, actionable insights and communicate them effectively to technical and non-technical audiences.
• Mentor and support Performance Analysts, helping them grow their technical and analytical skillset.
• Collaborate across disciplines, including user research, product management, and service design, to build a holistic view of service performance.

Essential Criteria

• Ability to undertake performance analysis and provide insight, with skills specified for the ‘Senior Performance Analyst’ role in the Government Digital and Data profession (see further information here).
• Experience in performance analysis or a similar analytical role, ideally in a digital or data-driven environment.
• Proficiency in SQL, and experience using Power BI or similar for data visualisation.
• Ability to work with large, complex datasets and derive meaningful insights.
• Experience working with stakeholders to define KPIs and performance measures.
• A user-centred design mindset, with a commitment to improving public services through data and insight.

Further Information - Transitional Sites

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long‑term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites include:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford

Behaviours

• Communicating and Influencing
• Changing and Improving
• Managing a Quality Service
• Technical skills

Technical skills

• Presentation

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.

Family friendly policies.

Personal support.

Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service