Senior People Business Partner - Commercial

Trustpilot, Inc.; Greater London; On-site; GBP 75,000 - 90,000; Full time

Job summary

A leading review platform company in London is seeking a Senior Business Partner to play a pivotal role in aligning people strategies with business goals. The successful candidate will provide coaching, drive workforce planning, and develop talent strategies that enhance engagement and performance. This position offers a competitive compensation package, flexible working options, and numerous benefits, including opportunities for personal development and a supportive workplace culture.

Benefits

Competitive compensation package

25 days holiday per year

Health cash plan

Pension and life insurance

Qualifications

• Experienced HR professional with a strong track record in sales support.
• Ability to navigate ambiguity and solve complex problems.
• Strong business acumen and understanding of market dynamics.

Responsibilities

• Serve as a trusted advisor to commercial leaders.
• Lead workforce planning and organizational design initiatives.
• Support cultural initiatives and employee engagement strategies.

Skills

Relationship building

Strategic thinking

Data-informed decision making

Change management

Education

Experience in HR or Business Partnering

Tools

People analytics tools

Job description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

The Senior Business Partner is a seasoned individual contributor with deep subject matter expertise in business partnering. This role provides strategic support to business leaders by aligning people strategies with operational and functional priorities, contributing directly to organisational performance and employee engagement.

With a focus on building strong relationships, shaping talent strategies, and enabling workforce effectiveness, this role partners with senior leaders across the commercial organisation. It combines tactical delivery with strategic thinking and is instrumental in executing high‑impact people initiatives. The Senior Business Partner operates with autonomy, navigating ambiguity, solving moderately complex challenges, and influencing outcomes across teams and regions.

This role will be supporting our Commercial function and partnering very closely with our Chief Revenue Officer and our VP of Commercial in the UK.

What you’ll be doing:

Strategic Business Partnering

• Serve as a trusted advisor to senior functional leaders within our Commercial organisation, supporting the alignment of people strategies with business goals.
• Partner with the business to identify people‑related opportunities and challenges and translate them into actionable plans.
• Provide coaching and support to leaders on team dynamics, engagement, performance, and change.

Workforce Planning & Organisational Design

• Lead functional workforce planning efforts, helping shape future‑fit team structures and capabilities.
• Support organisational design activities, ensuring scalable and effective operating models.
• Use data and business insights to inform headcount planning, role definition, and structural adjustments.

Leadership & Talent Development

• Partner with the Commercial leadership team to help level up their individual leadership capability and impact
• Collaborate with Centres of Expertise (CoEs) and functional leaders to define and implement talent strategies.
• Identify high‑potential sales talent, support succession planning for key commercial roles, and contribute to leadership development initiatives for sales managers
• Coach leaders to enhance their team leadership and talent management skills.

Culture, Change & Engagement

• Support the execution of cultural initiatives and engagement strategies in collaboration with leaders and CoEs.
• Lead or contribute to change initiatives that improve performance, inclusion, and team health.
• Help embed values‑led leadership and foster a collaborative, high‑performing culture.

Data-Driven Insights

• Leverage people data, employee feedback, and industry trends to provide recommendations and support decision‑making.
• Monitor functional health metrics and proactively address emerging issues or opportunities.

Collaboration & Influence

• Work cross‑functionally with CoEs, Regional People Partners, and other HR stakeholders to ensure aligned execution of people strategies.
• Contribute to the continuous improvement of people processes, policies, and programmes.
• Influence business leaders and peers through strong reasoning, data, and insight to drive people‑related change.

Who you are:

• You are an experienced HR professional with a strong track record of partnering with senior leaders to deliver high‑impact people strategies ideally, supporting sales teams.
• You combine strategic thinking with a pragmatic approach, operating comfortably across both big‑picture initiatives and hands‑on delivery.
• You have excellent relationship‑building skills and the credibility to influence and challenge at senior levels.
• You are skilled at navigating ambiguity and solving complex problems with a data‑informed mindset.
• You demonstrate strong business acumen and curiosity about how HR practices drive commercial outcomes, with a solid understanding of sales cycles, market dynamics, and customer acquisition strategies.
• You are passionate about leadership, culture, and enabling teams to perform at their best.
• You communicate clearly and with purpose, adapting your style to different audiences and contexts.
• You are collaborative by nature and thrive in environments where you partner across functions and regions to get things done.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle‑to‑work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company‑wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast‑track your career with our tailored development programs designed to support growth at whatever stage of your career

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-SH1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever‑changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal‑opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([e-mail]) quoting the role you wish to apply for. Any offer of employment for this position will be subject to our standard background checks.