Senior Pensions Administrator

Equiniti; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A financial services company is seeking a Senior Pension Administrator in Greater London. The role involves managing the training and development of Pension Administrators and ensuring high-quality service delivery. The ideal candidate will have strong communication skills, attention to detail, and a commitment to customer service. Responsibilities include resolving enquiries, performing pension calculations, and collaborating with the team. Benefits include pension contributions matching up to 10%, extensive employee support programs, and generous time off.

Benefits

Equiniti Pension Plan, matching contributions up to 10%

Employee Assistance Programme

Discounts and cashback at stores

Flexible benefits package

29 days holiday + bank holidays

Equiniti ICON award vouchers

Investment in LinkedIn Learning

Qualifications

• Experience in pension administration services.
• Ability to resolve customer enquiries effectively.
• Capable of performing and issuing pension calculations.

Responsibilities

• Provide administration services to customers, working to agreed targets.
• Complete/check casework and provide feedback.
• Resolve customer enquiries, both oral and written.
• Draft non-standard correspondence for customer queries.
• Perform and issue pension calculations, including manual ones.
• Carry out projects and ad-hoc activities as assigned.

Skills

Excellent attention to detail

Strong communication skills

Exceptional customer service

Ability to develop positive relationships

Computer literacy

Strong numeracy skills

Strong literacy skills

Job description

Role Summary

The Senior Pension Administrator Role will be responsible for the implementation of training and development of Pension Administrators and authorising/quality marking work completed by the Pension Administration team. The role is collaborative in nature and the candidate will be required to liaise with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure all authorisations, support and guidance is completed correctly and in a timely manner, aiming towards continuous improvement of customer service.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Provide administration services to customers, working to agreed targets
• To complete / check casework and provide feedback
• Resolving customer enquiries (oral and written)
• Drafting of non-standard correspondence in response to customer enquiries
• Performing and issuing pension calculations including manual calculations
• Carrying out projects and ad-hoc activities, as determined by your Team Leader

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

• Excellent attention to detail and capable of following defined processes and procedures
• Strong communication skills
• Strong desire to deliver exceptional customer service
• The ability to develop positive and productive working relationships
• Computer literate with a willingness to learn a variety of systems
• Strong numeracy and literacy skills

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development – Investment in LinkedIn Learning for all colleagues.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.