Senior Operations Leader for IT Services Group

IT Answers; Liverpool; On-site; GBP 35,000 - 40,000; Full time

Job summary

A dynamic IT service provider in Liverpool is seeking an experienced Operations Manager. This pivotal role will oversee day-to-day operations across group companies and drive performance excellence. The ideal candidate has 5-10 years of leadership experience in the IT services industry, strong commercial insight, and exceptional problem-solving skills. Competitive salary of up to £40K is offered, alongside the chance to influence growth and culture in a rapidly expanding organization.

Benefits

Competitive salary (£35k - £40k)

Performance bonus

Pension and benefits

Pathway into leadership

Qualifications

• 5-10+ years senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment.
• Proven ability to enhance operations, processes, and team alignment.
• Calm, confident presence during escalations and critical events.

Responsibilities

• Oversee day-to-day operations across three group companies.
• Drive sales accountability, activity, and target achievement.
• Ensure SLAs, response times, and service quality remain first-class.
• Support budgeting, cost control, margin improvement, and forecasting.
• Lead and develop department heads and senior staff.

Skills

Leadership skills

Commercial insight

Exceptional communication

Problem-solving skills

Job description

A dynamic IT service provider in Liverpool is seeking an experienced Operations Manager. This pivotal role will oversee day-to-day operations across group companies and drive performance excellence. The ideal candidate has 5-10 years of leadership experience in the IT services industry, strong commercial insight, and exceptional problem-solving skills. Competitive salary of up to £40K is offered, alongside the chance to influence growth and culture in a rapidly expanding organization.