Senior Onboarding & KYC/CDD Solutions Architect

WorldFirst; Greater London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A leading FinTech company in Greater London is seeking a Customer Onboarding Manager to enhance the onboarding experience for UK and EEA customers. The ideal candidate should have over 5 years of experience in customer onboarding, with strong knowledge of KYC and CDD regulations. Responsibilities include designing the onboarding flow, managing operations, and optimizing client portals. This role offers the potential for either an individual contributor or team lead position and requires a proactive approach to drive continuous improvement.

Qualifications

• 5+ years of customer onboarding experience, ideally in Fintech.
• Working knowledge of KYC & CDD regulations.
• Ability to work independently during busy periods.

Responsibilities

• Design end-to-end onboarding flow and manage onboarding operations.
• Optimize client-facing portal for better onboarding experience.
• Conduct KYC/KYB reviews and communicate with clients.

Skills

KYC & CDD knowledge

Analytical skills

Organizational skills

Problem-solving skills

Communication skills

Education

Degree or equivalent professional qualifications

Tools

Customer onboarding software

Job description

A leading FinTech company in Greater London is seeking a Customer Onboarding Manager to enhance the onboarding experience for UK and EEA customers. The ideal candidate should have over 5 years of experience in customer onboarding, with strong knowledge of KYC and CDD regulations. Responsibilities include designing the onboarding flow, managing operations, and optimizing client portals. This role offers the potential for either an individual contributor or team lead position and requires a proactive approach to drive continuous improvement.