Senior NightHawk Allocation Coordinator (Shift Leader)

Medica Group; Northampton; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading telemedicine provider in the UK is seeking a Clinical Logistics Coordinator to manage medical exam allocation for their NightHawk® team. This role includes supervising shifts, ensuring service quality, handling urgent cases, and supporting team development. The ideal candidate will have experience in service leadership, strong communication skills, and a keen analytical mindset. The position offers a flexible working environment with various benefits including enhanced holiday allowance and an annual bonus. Join us to support critical healthcare services.

Benefits

Flexible and hybrid working

Annual bonus

Enhanced holiday allowance

Pension

Employee Assistance Programme

Sick pay

Cycle to work scheme

Qualifications

• Proven experience in a team/service leadership position.
• High level of accuracy and attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Lead and supervise shifts for optimal service quality.
• Maintain high standards of service and address any issues.
• Document and report on shift activities and performance metrics.
• Allocate medical exams to ensure fair distribution.
• Notify stakeholders for high-priority patients promptly.
• Communicate effectively with radiographers and clinicians.
• Handle administrative duties associated with exam allocation.
• Provide guidance and support during training.

Skills

Service leadership experience

Analytical thinking

Time management

Problem-solving

Attention to detail

Communication skills

Administration and IT skills

Job description

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"Clinical Logistics Coordinator, Medical Exam Allocation Lead, Healthcare Operations Supervisor, Radiology Workflow Manager, Acute Services Scheduler, Diagnostic Services Coordinator"

Salary: Starting at £22,120 (Full time equivalent £29,625)

Hourly rate: £15.19

28 hours per week

Shifts: 4 nights on, 4 nights off. Shifts are 8 hours long - 00:30 to 08:30

Remote position

Job role

This is an exciting time to join the UK's largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their NightHawk® team due to organic growth. Joining a dynamic team serving as a conduit between clients and reporters, this logistical role is crucial to the delivery of Medica's acute service lines. You will be responsible for managing the allocation of medical exams to reporters, prioritising urgent cases, and ensuring fair exam distribution. Key tasks involve monitoring systems for unmatched cases, resolving duplicates, and preventing scan breaches by supporting reporters. The role requires prompt notification for high-priority patients (e.g., stroke or trauma), handling urgent call backs, and ensuring accurate documentation of breach reasons.

Key responsibilities

• Shift Leadership: Lead and supervise shifts, ensuring optimal service quality and efficient allocation of staffing resources.
• Ensure Service Quality: Maintain high standards of service and address any issues promptly
• Reporting: Document and report on shift activities, including any incidents or performance metrics
• Exam Allocation: Allocate medical exams to reporters, ensuring fair distribution and prioritising urgent cases. Monitor systems for unmatched exams, resolve issues, and support reporters to prevent SLA breaches.
• Urgent Pathway Procedures: Promptly notify relevant stakeholders for high-priority patients (e.g., acute stroke and major trauma), facilitate urgent call-backs, and document accordingly.
• Professional Communication: Communicate professionally and effectively with radiographers, reporters, and clinicians to facilitate smooth operations.
• Administrative Duties: Handle all administrative duties associated with the allocation process, such as updating NightHawk communications, image retrieval, and issue resolution.
• Training and Development: Provide guidance and support to team members, including on-the-job training.

Who we are

Medica is the UK's leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth, now is a great time to become part of our journey.

We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.

Requirements

• Proven experience in a team / service leadership position
• Analytical thinker with experience reviewing service performance metrics
• Time management and prioritisation
• Problem-solving and decision-making
• High level of accuracy and attention to detail
• Strong written and verbal communication skills
• Strong administration skills and IT proficiency

Core benefits for you

• Flexible and hybrid working
• A company culture that promotes work life balance
• Commitment from employers to continued learning and development
• Access to Employee Assistance Programme
• Annual bonus
• Enhanced holiday allowance + bank holidays
• Group life assurance
• Pension
• Social events
• Sick pay
• Cycle to work scheme
• Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.

More information about Medica and the work we do can be found here - https://medica.co.uk/

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