Senior Mortgage Servicing & Collections Manager (Hybrid)

Stellar Select Limited; England; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A recruitment agency is seeking a Senior Servicing Account Manager in North West London. This pivotal role includes managing mortgage accounts in arrears, ensuring compliance, and providing excellent customer service. The successful candidate will work in a hybrid environment, balancing office and home responsibilities. Essential qualifications include knowledge of the collections process, compliance understanding, and great attention to detail. This position provides a unique opportunity to impact customer outcomes in a specialist lending market.

Qualifications

• Knowledge of the collections and litigation process.
• Understanding of compliance requirements, including Treating Customers Fairly (TCF) and Consumer Duty.
• Experience in collections, litigation, or loan servicing, ideally with exposure to term-expiring mortgages.

Responsibilities

• Manage and support customers with 1st and 2nd charge mortgages in arrears.
• Monitor, track, and discuss payment plans with customers.
• Oversee term-expiring mortgages, ensuring smooth transitions.
• Instruct and liaise with solicitors regarding litigation matters.
• Provide timely, professional responses to customer queries.
• Handle and resolve complaints demonstrating empathy.
• Collaborate effectively with colleagues across multiple departments.
• Maintain accurate and up-to-date records.
• Identify and implement process improvements.

Skills

Knowledge of collections and litigation process

Strong attention to detail

Excellent team player

Collaborative skills

Experience in collections, litigation, or loan servicing

Job description

A recruitment agency is seeking a Senior Servicing Account Manager in North West London. This pivotal role includes managing mortgage accounts in arrears, ensuring compliance, and providing excellent customer service. The successful candidate will work in a hybrid environment, balancing office and home responsibilities. Essential qualifications include knowledge of the collections process, compliance understanding, and great attention to detail. This position provides a unique opportunity to impact customer outcomes in a specialist lending market.