Senior Membership Administrator. Job in Liverpool Education & Training Jobs

Royal College of Physicians; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare organization in Liverpool is seeking a senior membership administrator to manage complex membership processes and provide excellent customer service to a community of 40,000 members. Candidates should possess at least two years' experience in membership administration along with strong administrative skills and the ability to work collaboratively in a busy team environment. The role offers an opportunity to contribute to growth and retention within a professional community.

Qualifications

• Minimum of two years' experience in membership administration or similar roles.
• Excellent all-round administrative and customer service skills.
• Experience with customer relationship management systems.

Responsibilities

• Support the community of 40,000 members.
• Manage complex membership processes.
• Assist the membership administration manager in team performance and process improvement.

Skills

Organisational skills

Customer service skills

Team collaboration

Administrative skills

Tools

Microsoft Dynamics

Job description

Overview

The Royal College of Physicians is seeking a highly organised and detailed membership professional to join our team as senior membership administrator, based in our Liverpool office. This role is pivotal in supporting our community of 40,000 members, providing excellent customer service to support growth and retention as well as managing key membership processes. You will work in a busy, friendly team committed to high standards and will support the membership administration manager in developing team performance and process improvement.

About you

You will have at least two years' experience in a membership administration or similar role, including managing complex membership processes. Friendly and approachable, you will have excellent all-round administrative and customer service skills. You will have experience of using customer relationship management systems such as Microsoft Dynamics. You will be able to work in a team and collaborative environment, forming effective working relationships with a diverse range of staff, volunteers and stakeholders. Proactive and organised, you will be capable of managing multiple projects simultaneously in a busy environment.

Closing date

01 September 2025

Interview date

w/c 08 September 2025

Equal opportunities

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

About us

The RCP is all about our people - our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.