Senior Manager, Website Management, User Testing & Experience

British Business Bank plc; Greater London; Hybrid; GBP 50,000 - 78,000; Full time

Job summary

A financial institution in London is looking for a Senior Manager to lead the strategy and management of their website. The role focuses on user experience, digital analytics, and testing across digital channels, ensuring compliance and engagement. The ideal candidate will have significant experience with large-scale websites and an understanding of SEO, A/B testing, and AI technologies. This position offers a hybrid working model and a comprehensive benefits package.

Benefits

30 days annual leave plus bank holidays

15% employer pension contribution

Flexible working

Healthcare cash plan

Cycle to work scheme

Qualifications

• Significant experience managing and optimising large-scale websites.
• Experience adopting AI technologies and automation tools.
• Good understanding of UX and website optimisation methodologies.

Responsibilities

• Lead the strategy and management of the Bank’s website.
• Ensure a compliant and engaging user experience.
• Translate insight and testing outcomes into actionable improvements.

Skills

User experience

Digital analytics

CRM

A/B testing

SEO

Tools

Drupal CMS

Job description

Senior Manager, Website Management, User Testing & Experience

Application Deadline: 8 January 2026

Department: MET - Marketing & Communications

Employment Type: Permanent

Location: London

Compensation: £50,000 - £77,500 / year

Description

Location: Sheffield / London / Hybrid Working (Expectation that you will attend an office 2 days per week)

Contract: Permanent

Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)

Salary: Up to £65,000 (Sheffield) / £77,500 (London) depending on experience

With responsibility for leading the strategy, management and continuous improvement of the Bank’s website and for leading user testing and experience optimisation across the Bank’s digital channels, you will ensure that the website delivers a compliant, accessible and engaging experience for all users, supports the Bank’s brand and marketing objectives, and provides robust data and insight to inform decision-making. This position is focused on user experience, testing, digital analytics, and CRM, working collaboratively across the organisation to drive measurable improvements in performance, content effectiveness, and customer journey optimisation.

You will work closely with the Associate Director, Web Development & AI to ensure that enhancements to the digital estate are aligned with architectural, automation and AI developments, and that all activity is evidence-based, measurable and compliant within a regulated environment. You will translate insight and testing outcomes into actionable improvements that enhance customer journeys, support accessibility and contribute to the Bank’s marketing and business objectives within a regulated environment.

With significant experience managing and optimising large-scale websites and digital platforms within a complex, multi-stakeholder environment, you will be able to demonstrate experience of Drupal CMS, including governance, functionality and performance oversight.

Experience adopting AI technologies or automation tools to enhance digital performance, personalisation and efficiency is also essential as is a good understanding of SEO, A/B testing, UX and website optimisation methodologies.

Please click on this Job Description to find out more details.

Key Benefits

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• 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
• 15% employer pension contribution
• Flexible working
• Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
• Paid voluntary days, maternity, paternity, adoption, and shared parental leave
• Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology…and plenty more