Senior Manager Supported Living & Short Breaks

Surrey County Council; Knaphill; Hybrid; GBP 60,000 - 71,000; Full time

Job summary

A local government authority is seeking a Senior Manager for the Adult Social Care Supported Living Service. This permanent role involves strategic leadership, compliance with Care Quality Commission regulations, and managing service delivery. The ideal candidate will have a degree, extensive management experience, and a strong grasp of legislation. The position offers a competitive salary of £70,975 with hybrid working options and generous benefits including leave and a pension plan.

Benefits

26 days holiday, rising to 31 days

Local government salary related pension

Employee Assistance Programme

Qualifications

• Management-level experience in a specialist area.
• Deep understanding of legislation and practice standards.
• Proven ability to lead and motivate staff.

Responsibilities

• Provide strategic and operational leadership.
• Develop and implement a vision for services.
• Oversee service delivery and financial performance.

Skills

Leadership

Communication

Budget management

Problem-solving

Understanding of CQC regulations

Coaching and developing staff

IT proficiency

Education

Degree or equivalent professional qualification

Job description

You will provide both strategic and operational leadership for the development, delivery, and ongoing improvement of Surrey County Council's Adult Social Care Supported Living and Mallow Crescent Short Breaks services, as well as any future in-house services for people with learning disabilities. You will be responsible for ensuring that these services are safe, person-centred, financially sustainable, and fully compliant with Care Quality Commission regulations. At the same time, you will drive innovation and ensure alignment with the Council's vision for delivering high-quality adult social care. A key part of the role is to develop and implement a clear vision for Supported Living and Short Breaks services, making sure this aligns with wider Directorate priorities and transformation programmes. You will oversee operational governance, including service delivery, safeguarding, workforce capability, and financial performance. Maintaining and improving quality standards is essential, embedding robust systems to achieve and sustain Care Quality Commission ratings of at least 'Good', while aspiring to reach 'Outstanding'. You will lead modernisation initiatives to create flexible, cost-effective, and person-centred models of care. In addition, you will support Registered Managers and service leads to deliver excellent outcomes and act as a senior leader contributing to integration across Adult Social Care.

• Degree or equivalent professional qualification/registration, with management-level experience in a specialist area.
• Deep understanding of legislation, practice standards, and Care Quality Commission (CQC) requirements for supported living services.
• Broad knowledge of national service delivery factors and ability to apply interpretive and evaluative judgement.
• Proven ability to lead, motivate, coach, and develop staff effectively.
• Demonstrated experience in managing budgets and resources to deliver efficient services.
• High-level problem-solving, risk assessment, and capacity to devise practical and creative solutions.
• Strong written and verbal communication, negotiation and influencing skills, plus proficiency in IT systems (MS Office, databases) and promoting digital tools.

You will need the willingness and ability to travel within the county to fulfil your duties. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

This permanent role has a starting salary of 70,975 per annum, based on a 36 hour working week. We have a great opportunity to join our in-house Supported Living Service & Residential Homes team as a Senior Manager. We support hybrid working with the right balance.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents