Senior Manager, Pay Later Customer Engagement

Lloyds Banking Group; Greater London; Hybrid; GBP 76,000 - 107,000; Full time

Job summary

A leading banking institution is looking for a Customer Engagement Senior Manager - Pay Later to lead customer engagement strategies for credit products. You'll coordinate marketing campaigns, collaborate with UX Teams to create customer-first experiences, and develop a shopping portal with offers to boost repeat spending. The ideal candidate will have a strong background in customer engagement and digital product management, along with excellent stakeholder management skills. Enjoy a hybrid working environment in either Leeds or London.

Qualifications

• Experience in customer engagement, CRM strategy and communications.
• Experience in digital product management, engaging customers in e-commerce.
• Proven ability to launch propositions driving repeat spend and loyalty.
• Skilled in influencing stakeholders across various teams.
• Comfortable in fast-paced, agile environments.

Responsibilities

• Lead customer engagement strategy for pay later credit products.
• Coordinate engagement campaigns to increase adoption and repeat spend.
• Collaborate with UX and Design teams for customer-first journeys.
• Develop and launch a shopping portal for merchants' offers.
• Use data insights to inform strategies and designs.
• Champion customer feedback in delivery stages.
• Monitor and report on success, focusing on repeat spend.

Skills

Customer engagement

CRM strategy

Digital product management

Cross-functional collaboration

Data-driven approach

Job description

A leading banking institution is looking for a Customer Engagement Senior Manager - Pay Later to lead customer engagement strategies for credit products. You'll coordinate marketing campaigns, collaborate with UX Teams to create customer-first experiences, and develop a shopping portal with offers to boost repeat spending. The ideal candidate will have a strong background in customer engagement and digital product management, along with excellent stakeholder management skills. Enjoy a hybrid working environment in either Leeds or London.