Senior Manager, Expert Services - CRM & Industry Workflows

ServiceNow; Staines-upon-Thames; On-site; GBP 76,000 - 95,000; Full time

Job summary

A leading tech company is seeking a Senior Manager for their Expert Services organization in Staines-upon-Thames. This role involves leading a team that delivers high-quality service using ServiceNow's innovative products. The ideal candidate should have strong consulting experience, proficiency in integrating AI, and leadership expertise while managing multiple initiatives. This position offers a dynamic work environment focused on customer satisfaction and team development.

Qualifications

• Experience with AI-powered tools and automating workflows.
• Experience leading professional services teams and managing projects.
• Strong consulting skills with complex, global organizations.

Responsibilities

• Lead a team of consultants and technical experts.
• Manage multiple initiatives effectively.
• Drive customer satisfaction and product adoption.

Skills

Experience in integrating AI

Professional services team management

Consulting experience for global organizations

Technical delivery with ServiceNow workflows

Excellent interpersonal skills

Strong organizational and time management

Proactive attitude

Fluency in English

Job description

A leading tech company is seeking a Senior Manager for their Expert Services organization in Staines-upon-Thames. This role involves leading a team that delivers high-quality service using ServiceNow's innovative products. The ideal candidate should have strong consulting experience, proficiency in integrating AI, and leadership expertise while managing multiple initiatives. This position offers a dynamic work environment focused on customer satisfaction and team development.