Senior Manager, Customer Success UKI

Siemens; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

A leading technology firm in Greater London is seeking a passionate Director of Customer Success. In this role, you will lead and grow the Customer Success Management team while driving the adoption of the Mendix platform in the UK&I region. Candidates should have over 5 years of experience managing Customer Success operations and 8 years in SaaS account management. This position offers an innovative environment with opportunities for personal growth and team collaboration.

Qualifications

• 5+ years managing Customer Success teams, responsible for successful Customer Success operations.
• 8+ years in consulting or SaaS-based account management.
• Hands-on software development or IT experience preferred.
• Accountable for driving revenue through customer expansion.
• Ability to explain technological and business concepts clearly.
• Efficiency in complex digital transformation projects.
• Strong vision for digital transformation.

Responsibilities

• Lead and grow the Customer Success Management team in the UK&I.
• Engage with customers and coach the team effectively.
• Become a Mendix platform-adoption expert.
• Understand customers' business drivers to deliver impact.
• Facilitate best-practice discussions.

Skills

Customer Success Management

Cloud Industry knowledge

IT Systems Management

Executive-level communication

Presentation skills

Interpersonal skills

Job description

Mendix – the leading low‑code application development platform:

The Mendix Platform uses visual modeling to abstract long‑form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.

Read our Customer Stories (https://www.mendix.com/customer-stories/) to learn more about the wealth of software and solutions global organizations have built with the Platform.

At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.

As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.

We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As a Senior Manager within Customer Success, you will become an integral part of an exceptional team transforming how companies approach their digital transformation efforts. Building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform to exceed our revenue goals in the UK&I region. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team, then Mendix is for you.

In the role of Director Customer Success, you’ll drive digital innovation by:

• Lead and grow the Customer Success Management (CSM) team in the UK&I, balancing between driving consumption and expanding the footprint in building Centre of Excellence Programs and delivering strategic value to your customers.
• Act as a true player coach, combining hands‑on engagement with customers and structured coaching of the team.
• Become a Mendix platform‑adoption expert so that you can thoughtfully discuss and teach the value and purpose of each part of the Mendix platform as well as the adoption roadmap.
• Apply your domain expertise with customers in best‑practice discussions that can either be specific to the use of Mendix or more general regarding enterprise success.
• Deliver business impact and innovation to customers by truly understanding their key business drivers.
• Your Skills & Experience:
• 5+ years of experience managing Customer Success teams as the customer‑facing leader responsible for the management of successful Customer Success operations within a Platform (or Software) as a Service (PaaS or SaaS) business. Cloud Industry and IT Systems Management knowledge is strongly preferred.
• 8+ years of consulting and/or SaaS‑based technical account management, customer success experience as an individual contributor.
• Hands‑on software development or IT experience is strongly preferred.
• Accountability for driving additional revenue through customer expansion.
• Understanding of technology and an ability to distinctly explain technological and business concepts.
• Proven efficiency in complex digital transformation projects.
• A strong digital transformational vision.
• Outstanding executive‑level communication, presentation, and interpersonal skills.
• Strong experience with customer onboarding and customer success metrics.

Our culture

While we live on different continents and work on different things, we are one team with a shared mission and set of values. We are passionate and strive for new heights, expertly and personally. We value hard work, accountability, and results. Above all else, we believe in a culture of growth, respect, and fun.

We consider our people as people – not assets, we’re focused on results – not "boxes" and "rules", we’re all unique and we want you to be yourself, we celebrate success as a team and we care about your personal and professional development.

If you see a job description and think, "I’d be perfect for that" but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.

Equal Employment Opportunity Statement

Mendix/Siemens is an Equal Opportunity and Affiantive Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

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