Senior Major Incident Manager: Lead IT Service Recovery

HSBC; Barnsley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global banking organization based in the UK is seeking a Major Incident Manager responsible for leading the recovery of IT services during critical incidents. The successful candidate will manage communication, triage incidents, and ensure thorough documentation of all incidents. An ideal applicant has proven experience in major incident management and a strong technical background, with excellent communication skills aimed at both technical and non-technical audiences. This position offers a competitive pay and benefits package.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Generous pension scheme

Qualifications

• Proven experience in Major Incident Management or IT service operations.
• Ability to translate complex data into concise communications.
• Experience guiding virtual teams and engaging stakeholders.

Responsibilities

• Lead recovery of IT services during major incidents.
• Engage with technical teams and business partners.
• Document root causes and facilitate incident reviews.

Skills

Major Incident Management experience

Clear written communication for non-technical audiences

Technical background with Microsoft Suite

Leadership and team coordination

Strong attention to detail

Calmness under pressure

Tools

Microsoft Suite

xMatters incident platform

Job description

A global banking organization based in the UK is seeking a Major Incident Manager responsible for leading the recovery of IT services during critical incidents. The successful candidate will manage communication, triage incidents, and ensure thorough documentation of all incidents. An ideal applicant has proven experience in major incident management and a strong technical background, with excellent communication skills aimed at both technical and non-technical audiences. This position offers a competitive pay and benefits package.