Senior Liability Claims Adjuster — Complex & High-Value

Crawford; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading claims management provider is seeking an individual to manage a portfolio of high-value and complex liability claims. Duties include preparing case management plans, interacting with insurers and claimants, conducting witness interviews, and guiding less experienced staff. The ideal candidate will possess strong communication skills, a customer-focused mindset, and relevant qualifications such as ACII or ACILA. This role involves traveling throughout the UK and contributes to an inclusive work environment with various career development opportunities.

Benefits

Competitive salary

Strong benefits package

Ongoing training and mentorship programs

Qualifications

• Quality focused role providing excellent service to both internal and external customers.
• Must work collaboratively with colleagues throughout the business.
• Proactive approach to achieving targets and responding to workload.
• Ability to handle complaints and compliments effectively.
• Willingness to travel throughout the UK as needed.

Responsibilities

• Receive and acknowledge new claims efficiently.
• Prepare case management plans and report on claims.
• Visit sites and interview witnesses for claims investigation.
• Develop working relationships with clients and identify new business opportunities.
• Assist in the development of less experienced staff.

Skills

Excellent customer service

Strong communication skills

Detail-oriented

Ability to work independently

Teamwork

Proactive problem-solving

Competent use of technology

Education

ACII and/or ACILA qualification

Job description

A leading claims management provider is seeking an individual to manage a portfolio of high-value and complex liability claims. Duties include preparing case management plans, interacting with insurers and claimants, conducting witness interviews, and guiding less experienced staff. The ideal candidate will possess strong communication skills, a customer-focused mindset, and relevant qualifications such as ACII or ACILA. This role involves traveling throughout the UK and contributes to an inclusive work environment with various career development opportunities.