Senior IT Technician

Initio Learning Trust; Broadstone; On-site; GBP 28,000 - 33,000; Full time

Job summary

A UK-based educational trust is seeking a Senior IT Technician to join their IT team in Broadstone. The ideal candidate will have at least three years of experience in IT support across multiple sites and demonstrate excellent customer service skills. This role involves providing support via helpdesk and in-person, as well as traveling to various school locations. Competitive salary ranges from £28,598 to £32,597 per annum, with benefits including professional development support and flexible working arrangements.

Benefits

Commitment to professional development

Supportive working environment

Free onsite parking

Access to local government or teachers pension scheme

Employee benefits including Cycle to Work and Health Cash Plan

Qualifications

• At least three years of experience in IT support across a multi-site environment.
• Proven excellent customer service skills.
• Familiarity with Google Workspace for Education and Helpdesk software.

Responsibilities

• Provide excellent customer service via helpdesk and in-person support.
• Travel across multiple sites to support IT needs.
• Manage workload independently while supporting team members.

Skills

IT support experience

Customer service skills

Knowledge of Google Workspace

Knowledge of Active Directory

Helpdesk software knowledge

Job description

Overview

Initio Learning Trust is looking for a Senior IT Technician to join our fantastic IT team. Could this be you?

Actual Salary £28,598 - £32,597 per annum (Grade8)

This job is {Full Time / Part Time / Part Time - Term Time Only : } and is offered on a Permanent basis with a planned start date of February 2026.

We are looking for someone to join our friendly team of IT support technicians, offering excellent customer service via our helpdesk as well as in person, working on‑site across our schools which are located from Bridport across to Verwood in Dorset.

As a result, a current driving licence and your own transport is essential for travel across the multiple sites and schools. This role will initially be based at Corfe Hills School in Broadstone.

Ideal Candidate

• At least three years experience, and an excellent understanding of IT support needs across a multi‑site environment
• Excellent customer service skills
• Knowledge of Google Workspace for Education / Active Directory / Helpdesk software

Additional Attributes

• A strong team player
• Able to manage their own workload
• Able to support others in the team

If this sounds like you, please refer to the attached job description for more details about the role.

For any further information, please contact Stephen Jones

Closing date: Sunday 4th January

Interview date: Monday 12th January

About our Central Team

Inito’s central team consists of groups of specialists who provide the support, guidance and resources to enable our schools to focus on what they do best; delivering excellence in education.

Please visit our trust website for a taste of what working in our central team looks like https://www.initiolearning.org/

Benefits

• A genuine commitment to supporting professional development
• A supportive and flexible working environment which offers equal opportunities for all
• Free onsite parking
• Access to the local government or teachers pension scheme
• A range of employee benefits including Cycle to Work and Health Cash Plan