Senior IT Systems Engineer & Escalation

Alexander Mae (Bristol); Bristol; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment agency is looking for a Senior IT Systems Engineer to support clients' managed IT services. This role focuses on the service desk, addressing technical issues and mentoring staff. Responsibilities include acting as a primary technical lead and managing support tickets. Ideal candidates should possess a broad skill set in IT support, vulnerability management, and technical training. This is an excellent opportunity for those looking to enhance their career in an evolving work environment.

Qualifications

• Broad skill set required for escalation point on the service desk.
• Experience in technical support and service desk operations.

Responsibilities

• Acting as a technical escalation point to the IT service desk.
• Provide pre-sales technical support.
• Complete business as usual activities like vulnerability management.
• Act as primary technical lead and mentor members of the desk.

Skills

Technical escalation point

Pre-sales technical support

Vulnerability management

Patching

Backend systems troubleshooting

Training and mentoring

Job description

The Job :

Were delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer. You will be reporting into the Service Desk Engineer.

Responsibilities will include :

• Acting as a technical escalation point to the IT service desk
• Assist with pre-sales technical support
• Providing technical support by way of support tickets and emails
• Answering the phone when needed
• Completing business as usual activities such as vulnerability management, patching, backend systems troubleshooting
• Acting as primary technical lead
• Training other members of the desk, or assisting non technical staff with support issues
• Answering to the service desk manager

A broad skill set is required for this role as you are the escalation point for the service desk. It is a pre-requisit...