Senior IT Support Technician

Blisstech Solutions; Cleobury Mortimer; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading managed IT services provider in Cleobury Mortimer is seeking a Lead IT Support Technician to join their Managed Services team. In this role, you will manage escalated technical issues and lead project delivery for SME clients. The ideal candidate possesses strong expertise in Microsoft Modern Workplace and excellent communication skills. You will have opportunities for career progression in a supportive team environment, with flexible working options available.

Benefits

Casual dress

Company pension

Employee mentoring programme

Free parking

Private medical insurance

Referral programme

Qualifications

• Proven experience in a Level 2 support role.
• Ability to handle escalated technical issues.
• Understanding of cloud platforms like Microsoft Azure or AWS.

Responsibilities

• Act as the senior escalation point for complex technical issues.
• Support the delivery of IT projects.
• Manage and maintain Microsoft 365 and Modern Workplace environments.
• Provide remote and occasional on-site support.

Skills

Excellent verbal and written communication skills

Outstanding customer service and interpersonal skills

Strong organisational and time management abilities

Proactive attitude

Logical thinking and troubleshooting skills

Expertise in Microsoft Modern Workplace

Strong knowledge of networking principles

Experience with firewalls, switches, and Wi-Fi technologies

PowerShell scripting experience

Tools

Microsoft 365

Intune

Azure AD

Defender

Job description

Company Overview

Blisstech Solutions Ltd is a leading provider of managed IT services dedicated to helping businesses leverage technology effectively. Our mission is to deliver reliable, innovative, and secure IT solutions that empower organisations to focus on their core activities while we handle their IT needs.

Summary

Are you a skilled IT professional with a passion for delivering exceptional support and driving technical excellence? We’re looking for a talented and experienced Lead IT Support Technician to join our growing Managed Services team in Kidderminster. This is a fantastic opportunity for an ambitious Level 2 engineer to join a growing company at the ground level and grow with it.

The Role

As our Lead Technician, you’ll be the go-to technical expert within our support team. You’ll handle escalated issues, contribute to project delivery, and play a key role in mentoring junior engineers as our small team expands. You’ll work closely with clients to ensure their IT environments are secure, efficient, and aligned with modern best practices. You will be responsible for leading technical delivery and supporting a wide range of SME clients across the West Midlands.

Key Responsibilities

• Act as the senior escalation point for complex technical issues (Level 2/3)
• Support the delivery of IT projects (e.g. onboarding, migrations, deployments, upgrades)
• Manage and maintain Microsoft 365 and Modern Workplace environments, including Intune, Entra ID (Azure AD), and Defender
• Administer and optimise PSA and RMM tools
• Provide remote and occasional on-site support to a diverse client base
• Assist with onboarding new clients and contribute to solution design
• Mentor and support junior team members

Essential Skills & Attributes

• Excellent verbal and written communication skills
• Outstanding customer service and interpersonal skills
• Strong organisational and time management abilities
• Self‑starter with a proactive attitude and good initiative
• Desire to succeed, learn, and develop professionally
• Logical thinker with excellent troubleshooting skills
• Expertise in Microsoft Modern Workplace (Intune, Entra ID, and Defender)
• Strong knowledge of networking principles (DNS, DHCP, IP addressing, VLANs)
• Experience with firewalls, switches, and Wi‑Fi technologies
• PowerShell scripting experience

Desirable Skills

• Windows Server experience (e.g. Active Directory, Group Policy, etc.)
• Linux experience
• Experience with cloud platforms such as Microsoft Azure or AWS

What We Offer

• Opportunities for career progression and training
• Supportive, close‑knit team environment
• Exposure to a wide range of technologies and clients
• Flexible working options (hybrid considered)

Ready to take the lead? Apply now and help shape the future of IT support for our clients.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company pension
• Employee mentoring programme
• Free parking
• Private medical insurance
• Referral programme

Work Location: In person (hybrid considered)