Senior IT Support Engineer – End-User & Desktop Expert

NTT DATA; Basingstoke; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading IT services company is seeking an IT Support Engineer to provide technical support for hardware and software across sites for a Financial Services client in Belfast. You will be responsible for troubleshooting issues related to desktops, laptops, and printers, ensuring customer satisfaction through effective communication and proactive maintenance. The ideal candidate has 5+ years of relevant experience, strong skills in Windows environments, and excellent customer interaction abilities.

Benefits

Comprehensive benefits package

Qualifications

• 5+ years of relevant experience or equivalent combination of education and work experience.
• Proficient in Windows operating system environment.
• Strong customer interaction skills.

Responsibilities

• Reviews, troubleshoots and approves operational quality of systems.
• Installs, maintains and optimizes desktop configurations.
• Diagnoses and resolves performance problems.
• Performs maintenance and repair services.
• Advises customers on preventive maintenance.

Skills

Customer interaction skills

Windows operating system

Linux/Unix knowledge

Education

Relevant experience or equivalent education

Tools

A+ certification or equivalent

Job description

A leading IT services company is seeking an IT Support Engineer to provide technical support for hardware and software across sites for a Financial Services client in Belfast. You will be responsible for troubleshooting issues related to desktops, laptops, and printers, ensuring customer satisfaction through effective communication and proactive maintenance. The ideal candidate has 5+ years of relevant experience, strong skills in Windows environments, and excellent customer interaction abilities.