Senior IT Support Engineer – Education Tech Lead

Education Support Professionals Ltd; Remote; GBP 45,000 - 50,000; Full time

Job summary

An independent school in the United Kingdom is seeking a Senior IT Support Engineer to lead the resolution of technical issues and support core systems. You will mentor junior technicians and contribute to various IT projects while ensuring a secure and user-friendly environment. Ideal candidates have experience in education settings and strong knowledge of Microsoft technologies. The role is permanent, home-based in West Country, with a salary range of £45-50K.

Qualifications

• Proven experience as a Technical Support Engineer in an education setting (2nd/3rd Line).
• Strong knowledge of Microsoft technologies (Windows OS, Server, AD, M365, Azure AD).
• Excellent troubleshooting and communication skills.

Responsibilities

• Lead the resolution of IT issues across servers, networks, and user devices (2nd to 3rd line).
• Support and maintain Windows Server, Active Directory, Microsoft 365, and Exchange.
• Create clear documentation and mentor 1st Line Technicians.

Skills

Troubleshooting

Communication

Microsoft technologies

Technical support in education

Tools

Windows Server

Active Directory

Microsoft 365

Intune

JAMF

Job description

An independent school in the United Kingdom is seeking a Senior IT Support Engineer to lead the resolution of technical issues and support core systems. You will mentor junior technicians and contribute to various IT projects while ensuring a secure and user-friendly environment. Ideal candidates have experience in education settings and strong knowledge of Microsoft technologies. The role is permanent, home-based in West Country, with a salary range of £45-50K.