Senior IT Support Analyst

JNCC Support Co; Peterborough; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

An environmental organization based in the UK is seeking a Senior Support Analyst to join its IT Operations and Cyber Security Team. This role is critical in maintaining and enhancing technology solutions that protect the natural environment. The ideal candidate will have advanced skills in Azure Active Directory, Multi-Factor Authentication, and endpoint management, with a commitment to high-quality support. Flexible working options are available, making this an excellent opportunity for technology enthusiasts looking to make a real-world impact.

Qualifications

• At least 2 years of service desk experience with 2nd/3rd line call resolution.
• Experience in managing endpoint devices and Windows network servers.
• Strong collaboration skills and commitment to continuous learning.

Responsibilities

• Maintain and troubleshoot network infrastructure for remote users.
• Administer Endpoint Manager and support corporate Apple devices.
• Engage in continuous learning and team collaboration.

Skills

Azure Active Directory

Multi-Factor Authentication

Microsoft Endpoint Manager

Intune

Windows Defender

Microsoft Azure fundamentals

Microsoft 365 management

VPN management

network infrastructure

Microsoft Power Automate

Job description

Post background

To apply for this role, we will require you to provide a “Statement of suitability against the technical and experience” required to do the job (no more than 1250 words) and a 2‑page CV.

The Joint Nature Conservation Committee (JNCC) is seeking a highly skilled and motivated Senior Support Analyst to play a pivotal role in its IT Operations and Cyber Security Team. This is a unique opportunity to contribute to the protection and enhancement of the UK’s natural environment through innovative technology solutions. Based in either Peterborough or Aberdeen with flexible working options, the successful candidate will provide expert second and third‑line support, manage critical infrastructure, and collaborate across departments to ensure secure, efficient and future‑ready IT services. If you’re passionate about technology, cyber security, and making a real‑world impact, we want to hear from you.

The ideal candidate will possess a robust technical foundation and a proactive approach to IT support and cyber security. Essential qualifications include advanced expertise in identity management using Azure Active Directory, implementation of Multi‑Factor Authentication, and configuration of conditional access policies. Strong skills in endpoint management are required, particularly with Microsoft Endpoint Manager and Intune for mobile and device compliance. As part of your M365 experience you will have a good working knowledge of Copilot and the functionality it can undertake to improve workflow for staff members. Candidates should also demonstrate proficiency in configuring and managing Windows Defender, applying security best practices, and responding to threats. A solid understanding of Microsoft Azure fundamentals—including IaaS, PaaS, SaaS, and virtual machine deployment—is key, along with experience in managing Office 365 environments, VPNs, and network infrastructure. Desirable skills include the ability to create intelligent forms using Microsoft Power Automate. A commitment to continuous learning, collaboration, and delivering high‑quality support services is essential for success in this role.

Main Duties and Responsibilities

• Maintain and troubleshoot network infrastructure, including switches, firewalls, and VPN technology for remote users.
• Utilise centralised software deployment tools for application updates and automated laptop builds for new users.
• Manage network servers, critical services (DNS, DHCP), virtual desktops, and backup systems.
• Collaborate with the Cyber Security Officer for system patching and manage JNCC's Microsoft 365 and Azure environments.
• Administer the Endpoint Manager mobile device management system and provide technical support for corporate Apple phones.
• Respond to helpdesk tickets, resolve technical issues, document solutions, and share knowledge with colleagues.
• Engage in continuous learning, research projects, and business partnering to meet JNCC's technical infrastructure needs.
• Collaborate with various departments to ensure IT Operations deployments align with organisational needs and objectives.
• Contribute to incident management, service quality improvement, and process documentation.
• Support the development and delivery of user guidance and training materials.
• Participate in regular team meetings, knowledge sharing, and skills development initiatives.
• Design, build, and manage SharePoint websites and document repositories to support collaboration, compliance, and secure information management across the organisation.
• Champion the use of Copilot, including prompt engineering, agent creation, and workflow automation to drive efficiency and innovation within the IT Operations team and wider business.

Technical Skills

• Advanced identity management skills in both on‑premises Windows networks and M365 cloud environments, including Entra‑ID, Multi‑Factor Authentication, and conditional/compliance policies.
• Strong endpoint management experience, particularly with Microsoft Intune for managing and securing Windows and Apple devices.
• Working knowledge of configuring, managing and monitoring Defender for endpoints on windows‑based devices.
• In‑depth knowledge of administrating and managing a Windows 2016/19 domain.
• Proficiency in Microsoft Azure (IaaS, PaaS, SaaS, virtual machine deployment, resource groups) and Office 365 environment management.
• Expertise in designing, building, and managing SharePoint Online sites hosted in the M365 environment, document libraries, and permissions structures, including integration with Teams and other M365 services.
• Advanced Copilot skills, including prompt engineering, agent creation, and the ability to train and support colleagues in Copilot adoption and workflow optimisation.
• Desirable: Experience with Microsoft Power Automate for intelligent forms and workflow automation.

Work Experience

• At least 2 years of experience working on a service desk, resolving 2nd/3rd line calls.
• At least 2 years’ experience working within a technical team managing endpoint devices, Windows network servers, and network data storage devices.
• Experience in researching and project managing the deployment of new systems to increase network efficiencies.
• Commitment to continuous learning, upskilling, and sharing knowledge with colleagues.
• Ability to contribute to the team’s skills matrix and participate in structured training and mentorship programmes.
• Strong collaboration skills, working effectively with colleagues across IT Operations and other departments.