Senior IT Service Requests Analyst

SevernTrentLife; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading utility company based in Coventry is seeking a Request Fulfilment Senior Analyst to manage IT service requests across hardware, software, and telecommunications. The ideal candidate will have strong customer service and problem-solving skills and will work 37 hours a week from Monday to Friday. This role involves ensuring correct authorizations and maintaining records, contributing to a collaborative team culture.

Benefits

25 days holiday + bank holidays

Annual bonus scheme

Family-friendly policies

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Two paid volunteering days per year

Qualifications

• Experience in end user contact and support.
• Proven customer service and problem-solving skills.
• Ability to communicate effectively with diverse stakeholders.

Responsibilities

• Own all IT Service Requests for hardware, software, and telecommunications.
• Ensure correct authorization and qualification for all requests.
• Maintain a high-quality record of data and information.
• Identify opportunities for improvement in service provided to colleagues.

Skills

Customer service skills

Problem-solving skills

Incident resolution skills

Effective communication

Job description

A leading utility company based in Coventry is seeking a Request Fulfilment Senior Analyst to manage IT service requests across hardware, software, and telecommunications. The ideal candidate will have strong customer service and problem-solving skills and will work 37 hours a week from Monday to Friday. This role involves ensuring correct authorizations and maintaining records, contributing to a collaborative team culture.