Senior IT Service Request Fulfilment Analyst

Severn Trent Water; Coventry; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading UK utility company in Coventry is seeking a Request Fulfilment Senior Analyst to manage IT Service Requests and improve service quality. The ideal candidate possesses strong customer service, problem-solving, and IT skills. This role offers a supportive and inclusive work environment with opportunities for professional growth and competitive benefits, including 25 days of holiday and a generous pension scheme.

Benefits

25 days holiday + bank holidays

Annual bonus scheme

Family-friendly policies

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Two paid volunteering days

Qualifications

• Experience in end user contact and support is expected.
• Proven customer service and problem-solving skills are necessary.
• Ability to communicate effectively across various stakeholder levels.

Responsibilities

• Manage IT Service Requests for hardware, software, and telecommunications.
• Interface into Service Management and identify opportunities for improvement.
• Ensure a high-quality record of data and maintain compliance with service levels.

Skills

Customer service

Problem solving

Incident resolution

Communication

IT skills

Job description

A leading UK utility company in Coventry is seeking a Request Fulfilment Senior Analyst to manage IT Service Requests and improve service quality. The ideal candidate possesses strong customer service, problem-solving, and IT skills. This role offers a supportive and inclusive work environment with opportunities for professional growth and competitive benefits, including 25 days of holiday and a generous pension scheme.