Senior IT Service Manager

Manchester Digital; Manchester; On-site; GBP 55,000 - 64,000; Full time

Job summary

A government service organization is looking for a Senior IT Service Manager in Manchester to lead engagement with stakeholders and ensure the effective management of services using One Login. This role involves overseeing service quality and improvements while managing relationships across government services. The ideal candidate has strong service lifecycle management skills and a calm approach to incident management. Join us to make a significant impact in delivering digital services across the UK.

Qualifications

• Strong understanding of service lifecycle management.
• Experience in stakeholder negotiation and accountability.
• Capacity to manage live service issues calmly.

Responsibilities

• Lead engagement with stakeholders to understand their needs.
• Manage day-to-day service management for government services.
• Identify service improvements during the onboarding process.

Skills

Service lifecycle management

Stakeholder negotiation

incident management

Job description

£55,403. Offers made above this will be made up with a specialist pay allowance.

Published on 出去一 Jeffrey? 13 January 2026. Deadline 18 January 2026.

Location

Manchester

Job summary

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

• joining up public sector services
• harnessing the power of AI for the public good
• strengthening and extending our digital and data public infrastructure
• elevating leadership and investing in talent
• funding for outcomes and procuring for growth and innovation
• committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world‑leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly‑skilled digital professionals, all contributing their knowledge to make change on a national scale.

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest‑priority favoris digital challenges, helping millions of people access services they need.

As the Senior IT Service Manager for the One Login Service Management team, you will lead engagement with internal and external stakeholders to ensure the needs, risks and challenges of the government services using One Login are properly understood, prioritised and communicated. These services, known as relying parties because they rely on One Login to verify their users identities and provide access, often have different technical, operational and support requirements. Your role will ensure these are managed effectively so that each service receives the right level of assurance and support when using One Login.

You will play a key role in shaping and maturing the service model for One Login as it continues to evolve. This means helping ensure a consistent, high quality experience for all government services onboarded to One Login. You will work closely with Product Managers, Supplier Relationship Managers, Service Transition Managers, Technical Architects, Operational Support Teams, Data Specialists and a wide range of stakeholders across government.

As a senior member of the Service Management team, you will also help embed a strong service Oriented culture, promote best practice and ensure that government services receive the service quality and user experience they need to successfully use One Login.

As a Senior IT Service Manager you’ll:

• be responsible for the day‑to‑day service management provided to live relying parties. These are government services that use One Login to confirm users identities and provide access. You will provide assurance to these services and act as the main link between One Login and the services that rely on it
• build and maintain strong relationships with key stakeholders across the relying party services, ensuring their needs and challenges are clearly understood and supported
• work with relying party teams to identify service improvements and any gaps in the relying party lifecycle, helping to improve how services are onboarded and supported
• proactively focus on continuous-sec improvement of both your own work and the wider service. You willigital us with others to improve the user experience, simplify processes and increase the efficiency of One Login services
• act as a point of escalation for critical issues, providing senior level support to governance meetings, service forums and working groups
• lead or contribute to service reviews, audits, incident reviews and service improvement initiatives, ensuring lessons are understood and acted upon
• help shape and mature the overall service management model for One Login, working closely with the relying party service managers and the Lead IT Service Manager

Person specification

We’re interested in people who:

• have a strong understanding of service lifecycle management, including onboarding, migrations, versioning, and deprecation
• are comfortable taking ownership and accountability for RP services across different stages of maturity and being proactive in searching for potential problems
• can negotiate with and influence stakeholders, and manage relationships effectively
• can build long term strategic relationships and communicate clearly with RPs and evaluate current strategies to ensure business requirements are being met and exceeded where possibleווה
• demonstrate ability to oversee and improve operational processes at scale
• have experience acting as an escalation point for live service issues, with a calm and structured approach to incident management’nin