Senior IT/OT Service Management Architect - Hybrid

Scottish and Southern Electricity Networks; Reading; Hybrid; GBP 58,000 - 88,000; Full time

Job summary

A leading energy provider in the UK seeks a skilled professional for the Service Management role focusing on developing and embedding architectures aligned with ITIL and SIAM best practices. Responsibilities include defining effective service management processes, overseeing governance, and facilitating vendor integration. Candidates should possess a deep understanding of Service Management, leadership abilities, and an aptitude for complex environments. This role offers a competitive salary and flexible work patterns.

Benefits

Discounts on private healthcare

Gym memberships

Online GP services

Interest-free loans

Generous family entitlements

Qualifications

• Ability to understand and align with long-term business goals.
• Deep understanding of Service Management and SIAM principles.
• Familiarity with ITSM platforms like ServiceNow and associated data models.
• Experience working in complex environments for clarity and guidance.
• Proven ability to develop and inspire teams effectively.

Responsibilities

• Define, design, and develop Service Management architectures.
• Governance of Service Management Architectures across IT/OT.
• Oversight in defining target state Service Management processes.
• Establish service architecture standards and governance.
• Facilitate vendor integration and onboarding for service management.

Skills

Understanding of business strategy

Service Management processes

Familiarity with ITSM platforms

Ability to operate in complex environments

Leadership and team motivation skills

Job description

A leading energy provider in the UK seeks a skilled professional for the Service Management role focusing on developing and embedding architectures aligned with ITIL and SIAM best practices. Responsibilities include defining effective service management processes, overseeing governance, and facilitating vendor integration. Candidates should possess a deep understanding of Service Management, leadership abilities, and an aptitude for complex environments. This role offers a competitive salary and flexible work patterns.