Senior IT Analyst, Retail Systems — Hybrid

Lidl; Greater London; Hybrid; GBP 38,000 - 51,000; Full time

Job summary

A leading supermarket chain is seeking an experienced Senior Officer (IT) to support IT systems in stores. The role involves managing technical issues, developing expertise in store solutions, and collaborating with stakeholders. The position offers a salary of £38,500 to £50,600 annually, hybrid working model, and a variety of benefits including 30 to 35 days' holiday. Candidates should have experience in IT service management and excellent communication skills.

Benefits

30 to 35 days' holiday

10% in-store discount

Pension scheme

Free on-site gym

Qualifications

• Experience supporting manned-checkouts, self-checkouts, or card payments.
• Experience managing technical issues and performing root cause analysis.
• Effective verbal and written communication skills.

Responsibilities

• Develop technical knowledge of store solutions.
• Provide professional 3rd line support.
• Manage systematic changes and system deployments.
• Create and maintain documentation for systems.

Skills

Subject Matter Expert experience

IT service management principles (ITIL)

Communication skills

Experience in managing technical issues

Data analysis skills

System monitoring tools (e.g., Nagios, Splunk)

Tools

PowerShell

Python

Job description

A leading supermarket chain is seeking an experienced Senior Officer (IT) to support IT systems in stores. The role involves managing technical issues, developing expertise in store solutions, and collaborating with stakeholders. The position offers a salary of £38,500 to £50,600 annually, hybrid working model, and a variety of benefits including 30 to 35 days' holiday. Candidates should have experience in IT service management and excellent communication skills.