Senior ICT Technician: Enterprise Service Delivery

South Central Ambulance Service NHS Foundation Trust; Bicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare service provider in Bicester is seeking a candidate to join their ICT Team as a Technical Support Specialist. The role involves providing IT support in a dynamic environment, managing incidents, and service requests. Candidates should have experience in ICT operations and knowledge of Microsoft Purview. This position offers full training, generous holiday entitlement, and access to the NHS Pension Scheme. Ideal for a motivated individual with strong troubleshooting skills and excellent documentation abilities.

Benefits

27 days holiday entitlement (rising to 29/33 after years of service)

NHS Pension Scheme

Employee Assistance Programme

NHS Discounts at over 200 stores

Qualifications

• Operational experience in an ICT operations environment at ITIL Level 2/3.
• Excellent communication and customer service skills.
• Knowledge and experience of Microsoft Purview.

Responsibilities

• Provide IT support, managing incidents and service requests.
• Diagnose and resolve complex hardware and software issues.
• Collaborate with IT teams to fulfill service requests.

Skills

IT support

Troubleshooting

Microsoft Purview

Customer service

Education

Experience in ICT operations environment at ITIL Level 2/3

Tools

Office 365

Azure Purview

Job description

A healthcare service provider in Bicester is seeking a candidate to join their ICT Team as a Technical Support Specialist. The role involves providing IT support in a dynamic environment, managing incidents, and service requests. Candidates should have experience in ICT operations and knowledge of Microsoft Purview. This position offers full training, generous holiday entitlement, and access to the NHS Pension Scheme. Ideal for a motivated individual with strong troubleshooting skills and excellent documentation abilities.