Senior ICT Technician

HARRIS FEDERATION; City Of London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A prominent educational academy in London is seeking an experienced Senior ICT Technician. In this hands-on role, you'll lead SharePoint, deliver IT training, and maintain the academy's IT infrastructure. The ideal candidate will have strong troubleshooting skills, significant IT support experience, particularly in educational settings, and a passion for technology in education. A competitive salary of £32,712.26 - £34,706.16 is offered alongside excellent professional development opportunities.

Benefits

Performance and Loyalty Bonus

Pension Scheme

Wellbeing Cash Plan

Qualifications

• Significant experience in a similar IT Service and Support role, ideally in a secondary school.
• Proficiency in supporting Windows 10 and Apple products.
• Current experience with Microsoft products and Active Directory administration.

Responsibilities

• Lead SharePoint management across the academy.
• Deliver IT training sessions to staff.
• Provide high-quality technical support to staff and students.
• Document issues and solutions in a Knowledge Base.
• Install and maintain various IT infrastructure elements.

Skills

Confident communication

Self-motivated

Troubleshooting

Time management

Education

Experience in IT Service and Support

Tools

Microsoft Office 365

SharePoint

Apple OS

Active Directory

Job description

About Us

We are an ‘Outstanding’ (Ofsted 2023) secondary academy, established in 2018 to provide an excellent education for children in Wimbledon.

Two years after opening, we moved into our brand‑new building which is modern, bright and equipped with state‑of‑the‑art facilities in every area of the curriculum. We are oversubscribed and fortunate to have an amazing level of support from the community with waiting lists for entry into every year group of our academy.

Our academy is an exceptional place to learn, providing an ambitious but happy and inclusive environment. We have high expectations of our students of all starting points and abilities. We know that our students will leave us academically successful, but we also want them to be well‑rounded individuals with a highly developed social conscience, ready to lead in their communities and beyond. Our motto is ‘make a difference’ and our students and staff give nothing except their very best in pursuit of making a difference to their lives and the lives of others around them.

Three words are crucial to how we guide students to be able to ‘make a difference’: independence, integrity and resilience.

Independence

means we support students to develop their skills and attributes, so they have everything they need to succeed. We set challenging targets and raise aspirations so every single one of our students reaches their potential.

Integrity

means staff and students must be fair and truthful and have the courage to take the right action in every situation, even when no‑one is looking.

Resilience

means we give students the tools to recover from difficulties. We show students how taking risks and making mistakes is all part of the learning journey. We also show students how hard work brings success, and support them to persevere with all challenges.

There is a great deal of collaborative working and sharing of good ideas about what works within secondary academies at Harris. The successful candidate will be joining a friendly and outward looking group where professional development and progression opportunities are second to none.

Summary

We are looking for an experienced and proactive Senior ICT Technician to join our academy.

You will lead SharePoint, deliver staff IT training, provide expert technical support and maintain our IT infrastructure, including networks, servers, devices and software. This is a hands‑on role that combines problem‑solving, project involvement, and the opportunity to keep our systems running smoothly and securely.

If you are passionate about technology in education and enjoy supporting staff and students to get the most from IT, we would love to hear from you - apply now to join our team!

The actual salary for this role will be £32,712.26 - £34,706.16 (40 weeks per year, 37.5 hours per week).

Your responsibilities will include:

• Leading and managing SharePoint across the academy, maintaining a useful shared area for staff
• Delivering IT training, providing at least three sessions per year based on academy needs
• Providing high‑quality technical support, advice and guidance to staff and students
• Logging, tracking and managing all IT incidents and service requests, escalating as needed
• Documenting known issues, workarounds and solutions in the Knowledge Base.
• Installing, configuring and maintaining PCs, laptops, tablets, iMacs, iPads, printers, interactive whiteboards and VoIP systems
• Supporting and maintaining server, network and infrastructure elements, ensuring security and availability.
• Administering Active Directory accounts, user groups and access permissions
• Ensuring compliance with software licensing and maintaining IT asset records
• Assisting in ICT projects, liaising with vendors, and documenting IT procedures and updates
• Preparing and maintaining IT/AV setups for meetings, training sessions, and events.
• Staying up to date with new technology developments and best practices

For a full job description and person specification, please download the Job Pack.

Qualifications & Experience

We would like to hear from you if you:

• Are a confident communicator at all levels
• Are self‑motivated, with a can‑do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment
• Have the ability to self‑manage, organise and prioritise tasks and work under pressure
• Are professionally presented, flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role
• Have good knowledge of Microsoft products, including Office 365 and Office 216, SharePoint, and of Apple OS and other desktop related software products
• Have excellent troubleshooting and resolution skills
• Can react quickly and effectively to issues and opportunities
• Have significant, recent experience in a similar IT Service and Support role, preferably in a secondary school or educational environment
• Have current, in‑depth experience of supporting Windows 10 PCs, laptops and tablets
• Have recent experience of supporting Apple products, including iMacs and iPads, in an educational environment
• Have proven experience of supporting Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related products
• Have current, proven experience of Active Directory, including the administration of User accounts, Distribution and Security Groups within a Windows Server 2012 Active Directory
• Have a proven track record in working to strict timescales and of working with staff at all levels
• Have experience of delivering small projects, management of scope and customer expectations

For a full job description and person specification, please download the Job Pack.

Rewards & Benefits

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top‑quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, and many other benefits. Learn more about our benefits on our website.

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

Next Steps

If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.

We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.