Senior ICT Consultant

turn IT on; High Wycombe; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading educational technology provider in High Wycombe is seeking a Senior ICT Consultant to support primary schools. Ideal candidates will have a solid IT background, 2-3 years experience in a relevant role, and strong customer service skills. Responsibilities include handling technical issues, mentoring support roles, and maintaining communication with school management. The position offers a salary between £30,000 - £35,000 and various benefits, including a pension scheme and employee assistance programs.

Benefits

Pension scheme

Electric / hybrid car scheme

Cycle scheme

Eye care voucher scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Benefits & Wellbeing Hub with discounts

Qualifications

• At least 2-3 years experience in a Senior ICT Technician or 2nd/3rd support role.
• Self-driven and enthusiastic about providing exceptional customer service.
• Strong communication and organizational skills.

Responsibilities

• Handle 2nd/3rd line issues and respond to ICT emergencies.
• Resolve and manage technical issues in schools.
• Provide internal network support.
• Mentor 1st/2nd support roles.

Skills

Windows Server

Active Directory

Microsoft Operating Systems

Virtualisation Technologies - particularly HyperV

Cloud Technologies - Office365 / Azure

Customer service

Flexible and adaptable

Planning and organizing

Job description

Senior ICT Consultant

High Wycombe - Buckinghamshire

£30,000 - £35,000

Turn IT On is current seeking an experienced Senior ICT Technician- who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers to join an expanding team supporting schools in and around Buckinghamshire .

This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and turn IT on, ensuring that they are kept informed about the products and services turn IT on can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.

To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, is it essential you have excellent communication and organisational skills as you need to liaise with the school senior management team on a regular basis.

Our ideal candidate should have at least 2-3 years experience in working in a previous Senior ICT Technician or 2nd / 3rd support role in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team.

Responsibilities

• Ability to handle 2nd / 3rd line issues, respond to ICT emergencies & school complaints.
• Resolve and manage any technical issues that impact the running of the schools function by providing robust technical solutions.
• Provide internal network support.
• Help with the support / mentoring of the 1st / 2nd support roles.
• Enforcing and monitoring in line with School policies.

Internal staff training

• Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.
• Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

Skills and Abilities

• Windows Server, Active Directory and Microsoft Operating Systems
• Virtualisation Technologies - particularly HyperV
• Cloud Technologies - Office365 / Azure
• Experience of leading on installations of servers and networks
• Ability to make proactive decisions when an ICT emergency occurs.
• Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
• Flexible and adaptable
• Friendly and approachable

Excellent team player

• Able to work independently and good at planning and organizing own time effectively.

The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. Due to the location of the schools, you must be able to drive and have your own vehicle.

Benefits

• Salary of between £30,000 - £35,000 negotiable for the right person
• Pension scheme
• Electric / hybrid car scheme
• Cycle scheme
• Eye care voucher scheme
• Mental health first aid
• Employee assistance programme
• Employee recognition scheme
• Salary sacrifice pension scheme
• Benefits & Wellbeing Hub including monthly online retail discounts
• Cycle and e-bike scheme
• Mental Health First Aiders
• Employee Assistance Programme

About Turn IT On

The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella: turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.

turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Additional Information

Happy to talk flexible working

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