Senior HR Advisor - Retail

Hush; Clapham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading fashion brand is seeking a Senior HR Advisor to support retail teams during expansion, including new store openings. The role involves managing employee relations, recruitment, and payroll, ensuring staff are engaged and supported. Responsibilities also include training and development initiatives. The ideal candidate will have proven HR experience in retail and excellent communication skills. This is an exciting opportunity to influence company culture and employee experience in a fast-growing environment.

Benefits

Generous holiday allowance

Flexible working options

Continuous professional development

Exclusive company discounts

Social events

Early-finish Fridays

Qualifications

• Proven HR Advisor experience in fast-paced retail.
• Experience supporting new store openings.
• Strong knowledge of employee relations and recruitment.

Responsibilities

• Act as trusted HR partner to retail managers.
• Manage recruitment and onboarding for new stores.
• Ensure accurate and timely retail payroll.

Skills

HR Advisor experience

Employee relations

Recruitment

Coaching managers

Communication

Organizational skills

IT proficiency

Empathy

Education

CIPD qualified or working towards

Tools

Excel

PowerPoint

Outlook

Job description

Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years. Founded 21 years ago, we are now established as one of the UK’s leading online fashion retailers. We employ around 140 employees across head office and retail, creating and selling a beautiful range of women’s clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style. Despite the challenges to the retail industry, Hush has continued grow – and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working and talented people with a can-do attitude and a passion for what they do.

About the role

Are you a hands-on HR professional with a passion for retail and experience supporting growth and expansion? Hush is looking for a Senior HR Advisor to partner with our Retail teams and play a key role in our ambitious plans for retail expansion, including new store openings, ensuring our people are supported, engaged, and empowered to perform at their best.

What you’ll do

In this role, you’ll act as a trusted HR partner to managers and teams across our retail business. You’ll take ownership of employee relations, recruitment, training, payroll support, and key people processes, helping to shape the employee experience while supporting the business to achieve its growth ambitions.

Key Responsibilities

Employee Relations & Business Partnering

• Coach and support managers on people matters and performance management.
• Act as first point of contact for retail staff on HR-related queries.
• Drive annual people processes including appraisals, salary reviews, and talent bonuses.
• Manage maternity / paternity processes and long-term sickness cases.
• Partner on engagement initiatives and organisational development projects.

Recruitment & New Store Openings

• Support retail hiring and coach managers on effective recruitment techniques.
• Play a key role in onboarding and staffing for new store openings.
• Represent Hush positively to prospective employees.

Training & Development

• Partner with Retail leadership to deliver training programs and induction sessions.
• Ensure remote teams are informed on product launches and key messages.

Payroll & HR Administration

• Ensure accurate and timely retail payroll.
• Support colleagues on HR processes and systems.

Engagement & Events

• Organise staff events, recognition initiatives, and support company-wide engagement.

What success looks like

• Managers feel confident and supported in managing their teams and employee relations.
• Retail teams are engaged, motivated, and high performing.
• Recruitment, onboarding, and training processes are efficient, consistent, and scalable.
• Payroll and people processes are accurate and delivered on time.
• New store openings are staffed effectively, and HR processes support smooth launches.
• Employee feedback reflects a positive and inclusive culture.

What you’ll bring

• Proven HR Advisor experience in a fast-paced, retail environment.
• Experience supporting new store openings and retail expansion.
• Strong knowledge of employee relations, recruitment, and HR policy.
• Experience coaching managers for low-risk, effective outcomes.
• Excellent communication, organisation, and time management.
• High level of discretion, integrity, and hands-on approach.
• IT proficient (Excel, PowerPoint, Outlook).
• Ideally CIPD qualified or working towards.
• Willingness to travel to retail locations regularly.
• Energetic, agile, empathetic, and proactive.

Why you’ll love it here

🎉 A supportive, dynamic, and creative workplace.

🚀 Growth opportunities as we expand and innovate.

🏖️ Generous holiday allowance with flexible hybrid working options.

📚 Continuous professional development to keep you ahead of the curve.

🍻 Social events that celebrate our collective achievements.

💪🏼 Early-finish Fridays and flexible hours for a better work-life balance.

✨ Exclusive company discounts and perks

Why Hush

Hush is a people-focused business with ambitious plans to expand our retail footprint. This is an exciting opportunity to influence culture, engagement, and performance while supporting new store openings and shaping the employee experience at scale.

Our Commitment

At Hush, we embrace diversity as a strength that drives innovation and creativity. We are dedicated to building an inclusive workplace where individuality is celebrated, and everyone feels empowered to succeed. Our culture reflects our commitment to equal opportunities and respect for all.

📩 No agencies please.