Senior Housing Officer

Marks Consulting Partners Limited; Reigate; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment company is seeking a Senior Housing Officer to deliver customer-focused housing management services in Reigate. The ideal candidate will have experience as a Housing Officer in community settings, strong knowledge of housing legislation, and conflict resolution skills. This role involves leading service delivery, managing tenancy issues, and applying strategic thinking to improve housing support services. A full driving license is required.

Qualifications

• Experience of working as a Housing Officer in a community setting.
• Strong knowledge of legislative and regulatory requirements within Housing Support.
• Able to mediate and resolve difficult tenant issues.

Responsibilities

• Lead and support the delivery of housing management services.
• Manage complex tenancy and estate issues.
• Contribute to the development of strategies and policies.

Skills

Housing Officer experience

Knowledge of housing legislation

Conflict resolution skills

Stronger mediation skills

Driving License

Education

Relevant professional housing qualification

Job description

Marks Consulting Partners are currently looking for a Senior Housing Officer to work with one of our Charity clients in Surrey

What the job will be doing

• To lead and support the delivery of high-quality, customer-focused housing management services.
• To manage complex tenancy and estate issues and support continuous service improvements across the organisation.
• To provide effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy.
• To lead with external agencies, legal representatives, and local authorities.
• To contribute to the development and implementation of strategies, policies, procedures and service improvements within tenancy support.
• To have higher-level knowledge of housing legalisation and conflict resolution and strategic thinking.
• To have higher-level strategic and operational decision making.
• To assist the maintenance team as necessary to ensure responsive repairs and other maintain issues are dealt with as required.
• To drive performance improvement, ensuring key performance indicators (KPIs) are met or exceeded

What you will need

• Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support.
• Strong knowledge of relevant legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims
• Able to mediate and resolve difficult issues between tenants
• Qualified or part qualified in a relevant professional housing qualification.
• Full Driving Licence and able to use own vehicle for business use

How to Apply

If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.

If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.

Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.