Senior Helpdesk Analyst – Remote Health Tech Support

NHS National Services Scotland; Remote; GBP 80,000 - 100,000; Full time

Job summary

A public health service organization is looking for a Helpdesk Senior Analyst to provide exceptional customer service and technical support primarily through the service desk. This role involves acting as a technical escalation point and contributing to the development of digital services for health and care. Candidates should have strong problem-solving skills, customer service experience, and knowledge of SQL. The position offers a flexible working model and opportunities for professional growth.

Benefits

Generous NHS pension scheme

Annual leave plus public holidays

Flexible working opportunities

Qualifications

• Strong analytical skills with a focus on problem-solving.
• Experience working on a technical service desk.
• Ability to communicate complex information simply.

Responsibilities

• Provide excellent customer service and technical support.
• Act as a technical escalation point within the team.
• Support the Turas platform and NHS ePortfolios.

Skills

Excellent communication skills

Problem solving

Experience in customer service

Technical support experience

SQL knowledge

Job description

A public health service organization is looking for a Helpdesk Senior Analyst to provide exceptional customer service and technical support primarily through the service desk. This role involves acting as a technical escalation point and contributing to the development of digital services for health and care. Candidates should have strong problem-solving skills, customer service experience, and knowledge of SQL. The position offers a flexible working model and opportunities for professional growth.