Senior Health Care Support Worker - Outpatients

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust; Leigh; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent healthcare provider in Leigh is seeking a Senior Health Care Support Worker to provide compassionate personal care and assist registered healthcare professionals. The ideal candidate will hold an NVQ Level 2 in Health and Social Care and demonstrate effective communication skills and flexibility. This full-time role involves ensuring high-quality patient care and participating in clinical tasks under supervision. Available training and opportunities for advancement make this a rewarding position.

Qualifications

• Proven ability to remain calm under pressure.
• Demonstrable ability to follow instructions.
• Proven ability to demonstrate compassion and empathy.

Responsibilities

• Provide personal care, assisting with hygiene and meals.
• Work independently under supervision and assist healthcare professionals.
• Monitor changes in patient health and report to nurses.

Skills

Effective communication skills

Customer service skills

Flexibility

Team player

Education

NVQ Level 2 in Health and Social Care

Job description

Choose Well - Choose WWL

Job overview

We are looking for a Senior Health Care Support Worker to work 37.5 hours per week. The Senior Health Care Support Worker will undertake high quality, caring and compassionate personal care / clinical and associated duties under the direction and supervision of the registered professional both independently and working as part of the multi-disciplinary team.

As a Senior Health Care Support Worker, you make a valuable and important contribution to the delivery of high‑quality healthcare in the Trust. Your role is to support the registered professional in the delivery of safe, effective, compassionate care to patients and their relatives.

Working under the direction of a Registered Health Care Professional, participate in the clinical care provided to patients prioritising workload appropriately and developing competencies that safeguard practice and effectiveness in role.

Please note this vacancy may close before the advertised closing date if a sufficient number of suitable applications are received.

You must have an NVQ Level 2 in Health and Social Care to be eligible for this post.

We may soon have a permanent position available in this department for 24 hours 45 minutes per week. If you’re interested in this part time role, please make sure to submit an application in order to be considered.

Main duties of the job

The Senior Health Care Support Worker (HCSW) will be responsible for providing a range of personal care for patients and a range of clinical duties under the guidance of a registered healthcare professional.

The Senior Health Care Support Worker (HCSW) will work independently performing a number of clinical duties / tasks following training and meeting competency within the role as per policy and procedure.

Working for our organisation

Choose Well – Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Detailed job description and main responsibilities

Post holders are required to work unsupervised with regard to routine, delegated tasks, following established good practice and refer non-routine tasks appropriately.

Post holders are required to work independently delivering safe, competent practice to ensure the smooth running of clinics.

Following the completion of appropriate training and assessment and under the direction of a registered health care professional undertake clinical activities such as spirometry, urinalysis, changing of simple wound dressings, capillary blood glucose monitoring and decontamination of equipment.

Key duties are :

• 1. Assist patients with the provision of washing, dressing, personal care, beverages and / or meals.
• 2. Assist qualified nursing and medical staff where requested.
• 3. Communicate with all members of the team to maintain a good service provision.
• 4. Ensure that all patients are able to meet their hygiene needs, providing a level of assistance appropriate to the individual.
• 5. Prepare and support the patient appropriately during any activity that is to be undertaken.
• 6. Alert the registered nurse where you notice any changes in the patient’s health and well-being or any possible risks.
• 7. Undertake observations / tasks such as patient temperature, weighing, fluid checks as directed.
• 8. Ensure effective use of material resources / supplies within the ward / unit in consultation with senior staff.
• 9. Assist with the general cleaning and re-stocking of resources where appropriate as well as cleaning and preparing patients beds.
• 10. Contribute to own personal development and take an active part in learning opportunities.
• 11. To assist in procedures required for each speciality clinic.
• 12. At the request of the Registered Health Care Professional, perform and record physiological measurements within the remit of the SHCA role and report accurately to the Registered Health Care Professional, the assessment undertaken, on patients.
• 13. Obtaining samples at the request of a Registered Health Care Professional, including wound swabs, eye swabs, urine specimens, MRSA swabs, stool samples and sputum specimens.
• 14. Demonstrate good understanding of principles of consent and ensure valid consent is obtained prior to undertaking nursing and care procedures.
• 15. Always maintain confidentiality.
• 16. Work as part of a designated clinical and care team delivering care that focuses on the direct needs of the individual.
• 18. Assist the Registered Health Care Professional in maintaining a clean environment.
• 19. Developing positive relationships with parents, families and carers.
• 20. Work as part of the team in a co‑operative, professional and constructive manner.

Person specification

Qualifications

Essential criteria

• NVQ Level 2 in Health and Social Care qualification

Experience

Essential criteria

• Proven ability to remain calm under pressure
• Proven ability to demonstrate compassion / empathy / help others

Skills

Essential criteria

• Effective communication skills – written and verbal
• Effective level of numeracy and literacy skill
• Effective customer service skills
• Effective team player
• Demonstrable ability to follow instructions
• Proven ability to be flexible in your approach

Knowledge

Essential criteria

• Effective understanding of confidentiality
• Ability to deal with people from all backgrounds

Additional

Essential criteria

• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation