Senior Funeral Director

Dignity Plc; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading funeral service provider is seeking a compassionate Senior Funeral Director in Oxford. This role demands professionalism in delivering funeral arrangements and leading a dedicated team. You will oversee compliance and performance while supporting families during difficult times. Ideal candidates will embody empathy, operational knowledge, and flexibility to work varied hours. Join an organization committed to caring for families and contributing positively to the community.

Benefits

Professional development opportunities

Bonus potential

Private medical cover

Life assurance cover

Health & wellbeing programme

Generous holiday allowance

Pension scheme

Qualifications

• Comfortable leading and motivating a team.
• Empathetic and committed to excellent client outcomes.
• Able to follow strict procedures and maintain accurate records.
• Confident working independently and delivering results.

Responsibilities

• Deliver complex funeral arrangements with professionalism.
• Oversee branch standards and ensure timely care.
• Participate in an out-of-hours on-call rota.
• Lead recruitment and performance reviews.
• Support the Cluster Manager in overseeing performance.

Skills

Team leadership

Empathy

Service orientation

Operational efficiency understanding

Flexibility

Job description

Position Overview

We are looking for a compassionate and committed Senior Funeral Director to join our team in Oxford, as someone who takes pride in supporting families with care and professionalism. You will play a key leadership role in overseeing funeral arrangements, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered with respect and excellence.

Why This Role Matters

As a Senior Funeral Director, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement.

Responsibilities

• Deliver complex funeral arrangements with professionalism, ensuring all funeral arrangements are respectful, appropriate, and reflect the client's wishes.
• Oversee branch standards and ensure timely, high‑quality care of the deceased.
• Participate in an out‑of‑hours on‑call rota (including nights/weekends) to support families, providing dignified collection and transfer of the deceased into care.
• Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular 1‑to‑1s.
• Ensure back‑of‑house teams have defined responsibilities, and ensure seamless scheduling and service coordination.
• Support the Cluster Manager in overseeing branch performance, audits and compliance processes.
• Identify service gaps and recommend improvements to processes and training.
• Take responsibility for ensuring funeral plan banks are replenished.
• Ensure all team members are Funeral Plan Consultant (FPC) trained.

Skills and Knowledge

• Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation and service delivery.
• Empathetic, service‑oriented, and committed to excellent client outcomes.
• Understanding of the nature of the role and is prepared to assist families whenever needed, ensuring continuous care and operational effectiveness.
• Able to follow strict procedures, maintain accurate records and ensure adherence to legal and company regulations.
• Confident working independently and thrives on delivering results.
• Flexibility to work evenings, weekends and on‑call.
• Understanding of operational efficiency, service offerings and financial considerations within the funeral industry.

About Us

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches and 46 crematoria across the country. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion and professionalism.

We are now building the UK’s leading end‑of‑life company. As part of the Dignity Group, we also operate Farewill, the country’s most prominent will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end‑of‑life care.

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA‑regulated organisation, we are committed to upholding the highest standards, which we achieve by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be asked to provide your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products and create a more inclusive, better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. Therefore, we recommend submitting your application as early as possible.

What We Offer

• Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
• Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
• Private Medical Cover: You’ll have access to comprehensive Bupa private medical cover, because looking after you is part of how we care.
• Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family’s future.
• Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
• Holiday Allowance: Start with a generous leave entitlement of 30‑33 days per year, inclusive of Bank Holidays.
• Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.