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Senior Fraud Claims Adjuster

QBE Europe

Chelmsford

Hybrid

GBP 80,000 - 100,000

Full time

3 days ago

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Job summary

A leading insurance provider is seeking a Senior Fraud Claims Adjuster to lead investigations, provide exceptional claims handling and protect against fraud. The ideal candidate has proven expertise in fraud investigation within complex claims, excellent analytical skills, and the ability to build strong relationships with stakeholders. You will mentor junior team members, drive recovery opportunities, and support strategic decision-making in a dynamic, inclusive environment. This role offers flexible working arrangements and competitive benefits.

Benefits

30 days holiday a year

Flexible working

10% employer pension contributions

Private medical insurance

Family friendly policies

Short term remote work abroad

Cycle-to-Work scheme

Qualifications

Proven expertise in fraud investigation in complex claims environments.
Strong analytical skills to identify patterns and assess risks.
Excellent communication for producing detailed reports and negotiation.

Responsibilities

Lead fraud investigations and ensure fair outcomes.
Resolve specialist claims efficiently, minimizing service leakage.
Collaborate with internal stakeholders and external partners.

Skills

Adaptability

Analytical Thinking

Critical Thinking

Data Analysis

Fraud Management

Intentional collaboration

Presenting with Impact

Risk Management

Stakeholder Management

Standards Compliance

Time Type: Full time Worker Type: Employee

Senior Fraud Claims Adjuster

Leeds/Chelmsford/Hybrid

The Opportunity

Join us as a Senior Fraud Claims Adjuster and make a real impact. In this pivotal role, you’ll lead complex fraud investigations, deliver exceptional claims handling, and champion accuracy and compliance to protect our business and customers. You’ll collaborate with talented teams, build strong relationships across the organisation, and act as a trusted technical expert, mentoring others while driving innovation. If you’re passionate about tackling fraud, influencing strategy, and shaping best-in-class claims solutions, this is your opportunity to thrive in a dynamic, inclusive environment.

With great benefits and the chance to work within a diverse and inclusive company where your unique perspectives and contributions are valued.

Your New Role

Lead complex fraud investigations with precision and integrity, ensuring fair outcomes and protecting the business from financial risk.
Deliver exceptional claims handling by resolving specialist cases efficiently, minimising leakage and maintaining high service standards.
Champion compliance and accuracy by identifying coverage issues and ensuring liability aligns with contractual commitments.
Drive recovery opportunities through proactive identification and pursuit of subrogation, contribution, and other recovery actions.
Collaborate across teams to build strong relationships with internal stakeholders, underwriters, and external partners, fostering a culture of trust and transparency.
Act as a trusted technical expert, providing guidance and mentorship to junior colleagues and serving as a referral point for complex queries.
Maintain robust portfolio oversight, ensuring accurate reserving and timely updates to systems for clear visibility of company liabilities.
Support strategic decision-making by producing insightful management reports and sharing knowledge that informs underwriting and claims strategies.
Champion inclusivity and customer focus, responding to stakeholder requests promptly and professionally to deliver a best-in-class service.
Contribute to continuous improvement, embracing innovation and supporting the implementation of claims strategies that drive business success.

About You

Proven expertise in fraud investigation, including experience with fraud rings and multiple lines of business, ideally within London Market or complex claims environments.
Strong analytical and investigative skills, with the ability to identify patterns, assess risk, and deliver accurate, timely decisions.
Collaborative and relationship-driven, able to build trust and work effectively with stakeholders, business partners, and external agencies.
Knowledgeable and adaptable, with a solid understanding of claims processes, regulatory requirements, and compliance standards across motor, casualty, and other Lines of Business and relevant classes.
Skilled communicator, capable of producing clear statements, detailed reports, and management information, with negotiation skills that support positive outcomes.
Awareness of counter-fraud strategies, including litigation and prosecution opportunities, ensuring robust defence against fraudulent activity.
Having the right to work in theUK is a requirement for thisrole. QBE may consider sponsorship at its discretion.

At My Best - QBE Benefits

30 days holiday a year with the option to buy up to 2 additional days.
Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills