Senior Family Engagement Officer

Brackenberry Limited; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community support organization in City of Westminster is seeking a Senior Family Engagement Officer for a 3-month contract. This role involves engaging families at the point of entry to services and providing front-of-house management within a children's centre. You'll build positive relationships with families and offer essential guidance on accessing local services. Ideal candidates will have GCSEs in English and Maths, alongside strong communication skills and a background in a community environment.

Qualifications

• GCSEs including English and Maths are essential.
• Experience in a busy, community-based environment required.
• Strong ICT skills for data management needed.

Responsibilities

• Engage and support families accessing children's centre services.
• Manage reception and front-office operations.
• Handle enquiries via phone, email, and face-to-face contact.

Skills

Strong ICT skills

Excellent verbal communication

Excellent written communication

Ability to build positive relationships

Knowledge of safeguarding procedures

Education

GCSEs (or equivalent) including English and Maths

Job description

Overview

We are working closely alongside a Local Authority in Hillingdon to assist with the appointment of a Senior Family Engagement Officer on a 3‑month contract, likely to be extended at client’s discretion. Please apply with your CV for immediate consideration. The Senior Family Engagement Officer will engage families at the point of entry to the service, building positive working relationships to support access to local services. The role also provides front‑of‑house management and administrative support within a children's centre, contributing to effective service delivery and community engagement.

Responsibilities

• Engage and support families accessing children's centre services
• Manage reception and front‑of‑house operations, ensuring a welcoming and safe environment
• Handle enquiries via telephone, email, and face‑to‑face contact
• Provide information, advice, and guidance to families and signpost to appropriate services
• Maintain and update children's centre databases, ensuring data accuracy and confidentiality
• Coordinate and administer locality programmes, including ante‑natal services

Qualifications

• GCSEs (or equivalent) including English and Maths
• Experience working in a busy, multi‑agency or community‑based environment
• Strong ICT skills with the ability to learn new systems
• Excellent verbal and written communication skills
• Ability to build positive relationships with families and professionals
• Knowledge of safeguarding procedures and child protection practices