Senior Facilities Manager

JLL; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading real estate services provider seeks a Senior Facilities Manager to oversee FM activities across multiple client sites in Berkshire. This position requires extensive experience in facilities management, strong leadership skills, and dedication to client satisfaction. The ideal candidate will manage comprehensive FM services, financial oversight, and ensure compliance with safety standards. Join a dynamic team committed to fostering an inclusive and engaging workplace. Apply now and advance your career with us.

Benefits

Career development opportunities

Inclusive culture

Total Rewards program

Qualifications

• Experience in managing total FM services with exposure to Hard Services.
• Proven track record in managing office cleaning, preferably with BICS experience.
• Ability to build and maintain strong client relationships.
• Background in delivering technical services for fast-paced clients.
• Experience in financial management and budgeting with a focus on cost savings.
• Excellent skills in Microsoft Office applications.
• Strong communication and negotiation skills.

Responsibilities

• Oversee day-to-day FM activity across four sites.
• Ensure client and tenant satisfaction through proactive service management.
• Manage compliance with safety and quality standards.
• Monitor financial activities and budget management.
• Lead and mentor the JLL team to ensure service excellence.

Skills

FM services management

Office cleaning management

Client relationship management

Technical services delivery

Financial management

Microsoft Office proficiency

Communication skills

Project management

Networking skills

Adaptability

Initiative

Facilities management experience

Education

Degree in property, facilities operations or engineering

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a Senior Facilities Manager for our Work Dynamics business line.

Location: Berkshire

Role Purpose

An exciting opportunity has arisen for an experienced and customer focused Senior Facilities Manager based on site with one of our key accounts. The Senior Facilities Manager will oversee day to day FM activity across four sites to ensure JLL IFM contract delivery is achieved. The Senior FM is responsible for assisting in all aspects of client and tenant satisfaction, contact delivery, management of all hard and soft services, financial management and leading the JLL team where applicable.

What this job involves

Client Service & Relationship Management

Promoting high level of satisfaction among client users by promptly responding to their service requirements.

Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM / Hard Services vendors to ensure they fully understand the Client culture and become partners in delivering high quality service.

Acts as go-to person in relation to all facilities / project / fit out / crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks.

Leadership & Team Management

Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery.

Support vendors including hard and soft skills to deliver services on time and within budget.

Support vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practice.

Compliance & Safety Management

Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance.

Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.

Responsible for Health & Safety during events, including contractor supervisor, reviewing of H&S documentation and working closely with the HSSE Lead.

Operations & Facilities Management

Acts as go-to person in relation to all facilities / project / fit out / crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks.

Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers.

Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and customer orientated fashion.

Financial Management

Proactively manages spend and budget locally in line with JLL policies and procedures including the processing of PO’s, invoices, budgets, service charges, rates, rent, insurance and local taxes etc. as applicable.

Qualifications & Skills

• Experienced in the management of total FM services, preferably with experience of Hard Services
• Able to demonstrate a proven track record of managing office cleaning, preferably BICS experience
• Able to build and maintain strong client relationships
• Experienced in delivering technical services for a technology, media or similar client and must fit well culturally into this demanding and fast based environment
• Experienced in financial management and budgeting while identifying cost savings / avoidance
• Advanced in Microsoft Office (Excel, Word, and Outlook)
• An excellent communicator including presentation and negotiation skills
• Able to manage multiple projects and priorities
• Able to network at all levels within the organization
• Flexible and adaptable to changing business requirements is a prerequisite for this role
• Able to display initiative, confidence and professionalism in all dealings
• Experienced delivering combined services facilities management contract in a client site
• Degree qualified, preferably in property, facilities operations or engineering
• Driven to meet deadlines, manage time effectively and work in a pressurized fast paced environment.
• Strong written and verbal English as a second language

Some duties of the role may fall outside of the responsibilities listed in the job description.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com / careers.

Location: On-site – Berkshire, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.