Senior Executive Assistant, CRO

Medallia; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading SaaS company in Greater London seeks a Senior Executive Assistant to support the Chief Revenue Officer. Candidates should have 8+ years of executive assistant experience and proficiency in Microsoft Office. This hybrid position requires strong communication skills, attention to detail, and the ability to manage logistics for domestic and international travel. The ideal candidate thrives in a fast-paced environment and can handle confidential information with discretion. Join our diverse and inclusive team to create extraordinary experiences.

Qualifications

• 8 years of experience as an executive assistant or equivalent.
• Proficiency in Microsoft Office applications including Word, Excel, Outlook, PowerPoint.
• Demonstrated a high-level of confidentiality.

Responsibilities

• Maintain awareness of executive obligations to proactively assist.
• Manage complex travel itineraries for the CRO.
• Organize internal and external team meetings.

Skills

Microsoft Office

Confidentiality

Travel Logistic Planning

Effective Communication

Attention to Detail

Education

Bachelor's degree or equivalent experience

Tools

Concur

Job description

Overview

Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike. We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company, and they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self.

The Role and Team

A phenomenal opportunity exists within Medallia’s Sales Organization as we’re looking for a dynamic, take‑charge Senior Executive Assistant. The Senior Executive Assistant provides a range of administrative support services to the Chief Revenue Officer, maintaining high standards of professionalism, efficiency, personal communication, discretion, and independent judgment. In working with internal and external contacts, including board members, they will deal with a wide range of highly sensitive issues under tight deadlines and pressures. Reporting directly to the Chief Revenue Officer, the ideal candidate will play a central role in keeping the business activities organized, on track, and moving forward. Candidates must have exceptional communication skills, be flexible yet thorough, and possess the ability to manage multiple tasks efficiently while working productively in a fast‑paced, team‑oriented environment. We’re looking for someone who isn’t afraid to bring their own voice to the table and take ownership of the role.

Responsibilities

• Maintain up‑to‑date awareness of the obligations of the executives to proactively assist and/or anticipate needs; able to provide support to leaders before they realize they need it.
• Prioritize conflicting needs, handle matters expeditiously, proactively and confidentially, and follow through on a variety of special requests to successful completion, often with deadline pressures.
• Proactively manage and coordinate complex, multi‑leg domestic and international travel itineraries, accommodations, and detailed logistics for the CRO, exercising superior judgment to anticipate needs and ensure seamless transitions.
• Develop and maintain productive and professional working relationships with executive level staff as well as the Sales team.
• Exercise strong attention to detail, ensuring that all communications, deliverables, and projects are accurate, professional, and audience‑appropriate.
• Triage problems to reduce distractions and allow the executives to focus on what’s most important to the company while also bringing pertinent issues to their leader’s attention in an organized, succinct manner.
• Demonstrate comprehensive knowledge of the overall department’s function.
• Provide a broad variety of administrative tasks including, but not limited to, organizing travel arrangements, preparing and processing expense reports, preparing itineraries and agendas, and compiling documents and presentations for meetings.
• Organize internal and external team meetings, video conferences, and conference calls, including preparation of meeting rooms, contacting attendees, facilitating their attendance, and ensuring that required informational materials and equipment are prepared in advance.
• Confirm all meetings, prepare the executive for meetings with clear directions, proactively work with the appropriate team members to ensure proper meeting materials are prepared and sent in advance and prep meetings if needed.
• Partner with the executive assistant team and others to provide help with meetings and events, as needed.

Qualifications

Minimum Qualifications

• 8 years of experience as an executive assistant or equivalent role supporting senior executives
• Demonstrated proficiency in Microsoft Office applications e.g. Word, Excel, Outlook, PowerPoint
• Demonstrated a high‑level of confidentiality
• Bachelor’s degree or equivalent experience

Preferred Qualifications

• Ability to understand the “big picture” and be proactive to prevent problems/conflict
• Knowledge of proper administrative protocol and the ability to interface with all types of people in a friendly and professional manner
• Strong attention to detail, ensuring that all communications, deliverables, and projects are accurate, professional, and audience‑appropriate
• Ability to communicate effectively in one‑on‑one and group situations - both written and verbally
• Experience supporting Sales Organizations and leaders
• Proven success in managing multiple schedules and calendars, with the ability to anticipate obstacles and respond to a constantly changing working environment
• Effective travel logistic planning skills
• Proficiency in expense reporting systems, preferably Concur

Candidates based in the London vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [e-mail]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.