Senior Epic Application Analyst

NHS; United Kingdom; Hybrid; GBP 47,000 - 55,000; Full time

Job summary

A leading healthcare organisation in the UK seeks a Senior Epic Application Analyst to optimise the MyChart patient portal and lead configuration for the Epic EPR system. Candidates should possess analytical skills and experience in technology within healthcare. This role offers both full-time and part-time options and aims to improve patient care through innovative solutions.

Benefits

Development opportunities

On-site leisure facilities

Reduced cost public transport

Qualifications

• Experience collaborating with clinical staff and senior managers.
• Experience in healthcare technology roles, especially in system configuration.
• Ability to assess and optimise clinical workflows.

Responsibilities

• Lead team for configuration and optimisation of the Epic EPR system.
• Provide technical guidance on Epic capabilities.
• Manage staff and oversee system design integrity.

Skills

Strong analytical skills

Problem solving

Collaboration

Advanced IT skills

Communication skills

Project management

Education

General education to degree level

Degree in IT or Health Informatics

Epic certification

Job description

Job summary

Overview

Do you have a passion for leveraging technology to transform healthcare? Cambridge University Hospitals is seeking a Senior Epic Application Analyst to join our innovative team responsible for optimising the patient portal MyChart within our state-of-the-art electronic patient record system.

We welcome candidates who have strong analytical skills, enjoy problem solving and collaborating with multiple teams in a large and complex organisation. Your technical expertise and passion for improving healthcare through technology will make you a strong fit for our collaborative team. You will already hold an Epic certification, ideally for MyChart, although analyst experience in any Epic module will be considered for this post.

If you're up for the challenge, apply today! We look forward to welcoming you aboard as we continue our journey as a leader in digital healthcare.

Main duties of the job

You will lead a team responsible for the configuration, development and optimisation of the Trust's Epic Electronic Patient Record (EPR) system - Epic and its patient portal, MyChart. You will ensure that the system effectively supports patients as well as both clinical and administrative functions, aligned with NHS best practice standards and operational needs.

The role involves managing staff, overseeing system design integrity, and leading key areas such as recruitment, training, appraisals and day-to-day management.

You will provide expert technical guidance on the Epic system's capabilities, working closely with Trust staff to enhance system efficiency, patient flow and experience. You will conduct workflow analysis, manage complex system configurations, and troubleshoot issues, ensuring successful integration with other departments and providing ongoing support for testing, upgrades and issue resolution.

In collaboration with clinical and operational teams, the role involves developing training strategies to maximise the benefits of Epic. You will take ownership of Epic module design integrity, working with the Design Authority, supervising analysts and optimising workflows with clinical and administrative staff.

Additionally, you will ensure system updates are documented and training materials are in line with new developments.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commission, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Details

Date posted: 16 September 2025

Pay scheme: Agenda for Change

Band: Band 7

Salary: £47,810 to £54,710 a year p.a. pro rata

Contract: Permanent

Working pattern: Full-time, Part-time, Flexible working, Home or remote working

Reference number: 180-F-255224

Job locations: Addenbrookes Hospital-Division Corporate, Hills Road, Cambridge, CB2 0QQ

Job description

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.

The advert will close at midnight on 29 September 2025.

Interviews are due to be held on 13 October 2025.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

Essential

• General education to degree level, equivalent professional qualification or equivalent relevant experience

Desirable

• A degree, preferably in IT, Health Informatics or a related field
• PRINCE / MSP or other project management qualification
• Epic certified in at least one application

Experience

Essential

• Experience of collaborating with clinical staff, medical consultants, and other senior managers
• Design and delivery of workflows / processes in a clinical environment
• Experience working within a technology role in a healthcare setting, particularly in system configuration and digital transformation
• Experience of delivering complex technical projects to tight deadlines
• Experience of delivery of benefits from the implementation of technology / services

Desirable

• Experience of managing clinical and/or operational services within the NHS
• Experience of working with the Epic EPR system

Knowledge

Essential

• Expert understanding of clinical, administrative and/or operational workflows and processes in a hospital setting

Desirable

• Understanding of NHS operational and/or clinical management
• Understanding of Information Governance

Skills

Essential

• Advanced IT skills, with a focus on EPR system configuration, optimisation and aligning clinical and administrative needs
• Strong analytical and business process skills to assess, optimise and translate complex clinical workflows into effective system configurations
• Ability to present and communicate complex technical concepts to both technical and non-technical audiences, including clinicians and operational managers
• Ability to work autonomously and collaboratively within a team, using initiative to drive system improvements
• Strong communication, negotiation, and persuasive skills when engaging with senior staff and stakeholders
• Strong project management and organisational skills, with the ability to manage conflicting deadlines and multiple tasks, maintaining composure under pressure
• Ability to focus on complex data and process analysis for extended periods, even in high-pressure environments

Desirable

• Application support skills
• Proficiency in project management tools and methodologies including process improvement

Additional Requirements

Essential

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Employer details

Cambridge University Hospital NHS Foundation Trust

Addenbrookes Hospital-Division Corporate

Hills Road

Cambridge

CB2 0QQ

Website: cuh.nhs.uk