Senior Enterprise CSM at AI MarTech SaaS

Grey Matter Recruitment; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading AI-powered SaaS company in London is looking for a trusted advisor to drive platform adoption and retention strategies for enterprise clients. You will collaborate with Product and Sales teams to deliver tailored success plans that enhance business impact. Ideal candidates will have extensive experience in customer success or account management roles within similar platforms. This position offers an opportunity to work with a high-growth team focused on transforming customer data usage.

Qualifications

• Extensive experience in customer success management or account management roles.
• Proven track record in driving platform adoption and customer satisfaction.
• Experience in using customer data platforms or similar technology.

Responsibilities

• Drive adoption and retention strategies for enterprise accounts.
• Collaborate with cross-functional teams to create impact-driven success plans.
• Align stakeholders and facilitate strategic discussions based on customer feedback.

Skills

Enterprise-level customer-facing roles

MarTech / CDP / ESP / CRM experience

Adoption and retention strategies

Job description

Drive success and deepen relationships with global enterprise clients at a market-leading customer data platform.

The Company:

A high-growth, AI-powered SaaS company transforming how the world’s biggest brands activate customer data.

• Cutting-edge AI customer data and marketing platform
• 8 Global offices
• 50% growth year on year

The Role:

• Serve as the trusted advisor for key enterprise accounts—driving platform adoption, retention, and expansion strategies.
• Partner cross-functionally with Product, Sales, and Solutions teams to build tailored success plans that deliver business impact.
• Champion customer feedback internally, identify risks early, and lead strategic conversations that align stakeholders and outcomes.

Desired Skills and Experience:

• Extensive experience in enterprise-level customer-facing roles – CSM / AM / Solutions
• MarTech / CDP / ESP / CRM or similar platform experience
• Strong track record in adoption, value, retention and upsell / cross-sell

If you feel you have the relevant experience please reply to this advert or email your CV to [e-mail]