Senior Enterprise Client Success Consultant

Visa; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global technology company is seeking an experienced Customer Success Manager to engage with clients and manage relationships. This hybrid position involves working closely with stakeholders to maximize platform value and customer satisfaction. Candidates should have at least 7 years in customer success or consulting, along with a strong technical background in payment processing. Excellent communication skills are essential. The role offers opportunities for influencing best practices and contributing to client success.

Qualifications

• Minimum 7 years of experience in customer success or consulting.
• Strong technical understanding of payment card processing.
• Excellent communication skills.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong relationships with client stakeholders.
• Provide expert guidance on platform features and card payment processing.
• Develop strategies to drive user adoption, satisfaction, and retention.

Skills

Customer success

Stakeholder management

Problem-solving

Analytical mindset

Communication skills

Education

Bachelor’s degree in business, Computer Science, or related field

Job description

A global technology company is seeking an experienced Customer Success Manager to engage with clients and manage relationships. This hybrid position involves working closely with stakeholders to maximize platform value and customer satisfaction. Candidates should have at least 7 years in customer success or consulting, along with a strong technical background in payment processing. Excellent communication skills are essential. The role offers opportunities for influencing best practices and contributing to client success.