Senior Engineering Program Manager, Customer Engagement - Apple Service

Apple Inc.; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company based in London is seeking a professional to lead large cross-functional customer engagement projects. The ideal candidate will have a proven track record in software development leadership and be accountable and responsible. This position offers opportunities to collaborate with various teams and improve Apple Services features.

Qualifications

• Experience in leading software development projects.
• Proven track record of successful customer engagement initiatives.
• Self-starting and focused.

Responsibilities

• Drive large cross-functional customer engagement projects.
• Lead all aspects of multiple projects including scope and timelines.
• Collaborate with various teams to improve Apple Services features.

Skills

Leadership in software development

Accountability and responsibility

Self-motivation

Communication skills

Facilitation skills

Job description

Overview

Company: Apple
Location: London
Type: Permanent, Full-time

Description

Drive and ship large cross-functional customer engagement focused projects and features. Lead all aspects across multiple concurrent projects including scope, risk, timelines and resource allocation. Take a role in improving how features are built and executed in the Apple Services organization. Own overall cross-functional schedules, including Apple Services Product development, other Apple groups (client teams, device teams, other business teams), and backend reporting systems. Collaborate with Product, Design, Engineering, QA, Legal, Finance, Privacy, Anti-Fraud, Business Operations and other organizations both inside and outside of Apple to develop and improve Apple Services suite of features.

Minimum Qualifications

• Experience in leading software development projects with a proven track record in the successful delivery of customer engagement focused initiatives
• Naturally accountable and responsible with a clear track record of making a difference in the projects you drive
• Self-starting, self-motivated, focused, and self-sufficient

Preferred Qualifications

• Extraordinary communication and presentation skills (written and verbal) to all levels of an organization
• Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)