Senior Engineering Manager

Jones Lang LaSalle; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global real estate firm is recruiting for a Senior Engineering Manager to oversee operations at 40 Leadenhall, redefining the modern workplace in London. The role includes managing a service team, ensuring compliance with technical standards, and optimizing the customer experience. Candidates should have over 10 years of engineering experience and strong technical knowledge in various systems such as BMS, HVAC, and energy management. This is a pivotal opportunity to contribute to a landmark asset in the city.

Benefits

Competitive salary

Career development opportunities

Supportive work environment

Qualifications

• Over 10 years Engineering & Building services experience.
• Thorough understanding of technical systems including Fault Detection Diagnostics, BMS, EMS, BIM.
• Excellent IT skills to assist in the development of electronic management tools.

Responsibilities

• Manage and inspire a team of service partners.
• Ensure compliance and operational management is maintained.
• Develop and implement operational best practices.

Skills

Management of M & E services

Customer service commitment

Technical systems understanding

Team leadership

Excellent communication skills

Organisational skills

Problem-solving ability

Financial management

Education

Technically qualified professional

Experience in Engineering & Building services (10+ years)

Tools

Microsoft Office

BMS

HVAC

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL, the global leader in real estate and property management, managing of one of London’s most remarkable new office developments; 40 Leadenhall, is currently recruiting for a Senior Engineering Manager. Now open and redefining the modern City workplace, 40 Leadenhall is a 900,000 sqft vertical neighbourhood designed by Make Architects to deliver a bold, forward thinking environment for London’s most pioneering businesses. With premium retailers, destination restaurants, a world class fitness studio and exceptional amenity spaces, this is far more than an office building, it’s a place where business, lifestyle and community blend seamlessly.

As Senior Engineering Manager, you will play a pivotal role within JLL’s award-winning Property & Asset Management team, ensuring 40 Leadenhall continues to operate to the highest standards. You’ll manage and inspire a team of service partners including M & E and vertical transport, driving performance, consistency and excellence throughout. This is an exciting chance to build on a strong foundation and shape the next chapter of operational delivery for a truly iconic City asset. Working alongside JLL’s expert teams, you will enhance the occupier experience, drive efficiencies and new ways of working, support multiple accreditations and ensure 40 Leadenhall remains one of the capital’s most desirable commercial addresses.

Background and Objective

The Senior Engineering Manager will support the implementation and management of the high standard of operational services in Engineering, Technical Systems, Energy and Carbon efficiency, Building Fabric, Infrastructure and Projects required at 40 Leadenhall, providing an exceptional standard of service that is consistent, seamless, efficient and without interruption to ensure the Customers and their visitors can focus on their core business.

Ensures that the technical service team providing the service perform as a cohesive team reflecting the vision and ambition of M & G and JLL. The role requires the effective management of the Technical, Energy, Infrastructure and Project managers to provide the services within the scope, within budget and in accordance with JLL’s Technical Services Strategy, contractual obligations and key performance indicators.

Ensure that compliance and operational management is maintained both statutorily and organisationally ensuring that policy and legislation are followed in accordance with all required standards. They will drive the company vision, values and strategic goals and will be responsible for measuring and driving performance to expected levels and standards.

Ensure that policies and procedures are fit-for-purpose and that services are delivered and developed in accordance with the standards defined by JLL and M & G.

Property / Team Overview:

The 40 Leadenhall Street Engineering team consists of a number of key appointments.

• Head of Engineering
• Engineering manager
• Senior Smart Systems Manager
• Senior Building Performance Manager
• Building Performance Manager
• Sustainability Manager

The Senior Engineering Manager will work with all the above positions as well as the Heads of Departments at 40 Leadenhall to ensure a collaborative and seamless service delivery. 40 Leadenhall Street has achieved a number of accreditations and is targeting some additional ones. One of which being a NABERS 5 start rating. It is the role of the Building Management team to assist and facilitate the Client’s appointed experts to assist achieving and/or retaining the desired targets. The Senior Engineering Manager will play a key part in this delivery.

Required Attributes, Experience and Qualifications

• Technically qualified professional
• Over 10 years Engineering & Building services experience
• Thorough understanding of technical systems including but not limited to Fault Detection Diagnostics, BMS, EMS, BIM, HVAC and CAFM
• Awareness of Design for performance NABERS UK energy performance.
• Committed to outstanding customer service and professionalism
• Presents a highly polished and professional image
• Meticulous organisational skills, conscientious and driven
• Desire to succeed as part of a team
• Excellent verbal and written communication skills with the ability to build good rapport with customers and associates
• Capable of prioritising multiple work streams and proactively resolving high-stress situations
• Comfortable in presenting information and delivering training to colleagues and peers
• Confident in managing a team of varied individuals
• Strategic thinker with the ability to implement continual improvements to the department’s service delivery
• Willingness and flexibility to work weekends and evenings as required
• Associated with quality and high standards of service delivery
• A good customer service ethic is mandatory.
• Ability to think laterally, accommodate change, innovation and new ideas, and most importantly, to prioritise work
• Having the personal drive, commitment, and dedication to ensure that exceptional service levels are always delivered consistently
• Experience and appreciation of the task involved in developing and implementing procedures, standards and guides for operational excellence on a large scale
• Excellent IT skills to assist in the development of electronic management tools and general working knowledge of Microsoft Office
• Experience of operational facilities management and managing services to meet KPIs
• Proven knowledge of technical services, sustainability and energy management
• Proven knowledge of building regulations, legislation compliance and best working practice
• Financial acumen to support the management of budgets and contract costs
• Practiced in writing effective business reports and developing processes

ACCOUNTABILITIES

Service Delivery

• Develop and implement operational best practices and working initiatives
• Carry out all other general tasks as directed by the Head of Engineering within an appropriate timeframe.
• Drive technological innovations and enhancements
• Support and benefit the Net-Zero-Carbon journey for both JLL and M & G
• Management and delivery of the M & E services requirements
• Manage technical services to a proven standard such as ISO 55001
• Manage the operating guidelines and protocols necessary to attain high level service standards
• Ensure that any one-off and non-contractual technical tasks are fulfilled to a high specification and within a dedicated timeframe, to include out of hours services for occupier events and special projects
• Periodically review the Technical services strategy ensuring delivery of systems in line with a predetermined scope and budget and aligned with JLL’s & M & G various strategies
• Ensure projects are managed to the required compliances and standards and are kept to time restraints and budgets
• Produce and achieve departmental objectives to deliver continuous improvement for JLL.
• Seek service and system innovations to continually improve the team’s productivity and standards in service, including small projects and capital expenditure projects
• Attend formal meetings with key customers and the M & G team ensuring that any issues raised are managed effectively and customers are regularly updated through to resolution

Contract Management

• Support the Contract Management of all M & E, Fabric, IT and VT service partners, consultancies, and other procured services. Ensuring KPIs and SLAs are met.
• Periodically review operational contracts, ensuring they are fit for purpose, and procure services as necessary in accordance with company policy
• Ensuring all contracts are maintained within the agreed budget, and seek alternative ways to improve customer service and reduce expenditure
• Ensure procurement and delivery of services are aligned with JLL and M & G standards and procedures

Financial Management

People Management

General

• Assisting with the formulation and management of the budgets
• Support the financial team with invoicing and debt management to meet JLL and M & G financial requirements across all financial platforms.
• Control of capital project expenditure for projects when required
• Drive cross selling opportunities via other JLL services
• Deputise for the Head of Engineering when required
• Adopt and communicate the team and client brand, visions and values in undertaking all duties, ensuring those working under your management follow your lead
• Foster and develop a unique One Team relationship between the management team, service partners and stakeholders to create a seamless and unified customer experience
• Carry out all other general operational tasks as directed by the Head of Engineering within an appropriate timeframe
• Effectively contribute to the completion of the annual customer survey and significant events. I.e. Quarterly client meetings, audits, events and document review
• Support of training academy in technical requirements
• Ensure that strategic and organisational targets are achieved through delivery, execution, and effective change management.

Key Result Areas:

• Achievement of client KPIs as defined in the Property Management Agreement
• Continuous service and levels of unmanaged disruption
• Customer Satisfaction as measured in the annual Customer survey results
• Achievement to customer targets in terms of energy and carbon reduction
• Management of service partners to undertake works in accordance with agreed plans and budgets
• Timely and accurate completion of client/ JLL reports

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

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