Senior Employee Relations Advisor

PHOENIX Medical Supplies Limited; England; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading medical supplies company is searching for a Senior Employee Relations Advisor in Runcorn, UK. The ideal candidate will provide expert advice on complex employee relations matters and manage ER casework effectively. You will collaborate with HR leaders to enhance ER strategies and policies. Required qualifications include extensive experience in employee relations, knowledge of UK employment law, and CIPD Level 5 or equivalent. The position offers a competitive salary of up to £45,000 and includes various employee benefits.

Benefits

22 days annual leave plus bank holidays

Medicash health cash plan

Employee Assistance Programme

Contributory Pension Scheme

Flexible working options after onboarding

Qualifications

• Extensive experience as a Senior ER Advisor or Specialist in a high-volume environment.
• Excellent knowledge of UK employment law and ER best practice.
• Proven experience with ACAS conciliation and Employment Tribunal preparation.

Responsibilities

• Act as a senior point of contact for complex ER matters.
• Manage high-volume ER casework including disciplinary and grievance management.
• Coach and mentor managers and junior ER colleagues.

Skills

UK employment law knowledge

Stakeholder management

Communication skills

Mediation skills

Education

CIPD Level 5 or equivalent experience

Tools

Microsoft Office

HRIS systems (iTrent)

Job description

Description

Job Title : Senior Employee Relations Advisor

Location : Runcorn, UK

Salary : Up to £45,000 dependant on experience

Hours : Monday to Friday –

We’re looking for an experienced Senior Employee Relations Advisor to deliver a high-quality, risk-aware, and solutions-focused ER service across our diverse organisation of 5,500+ colleagues. This is a fantastic opportunity for someone who thrives in a fast-paced, high-volume environment and is passionate about driving fair, consistent, and legally compliant outcomes.

What you’ll do

• Act as a senior point of contact for complex ER matters, providing expert advice and guidance.
• Manage high-volume ER casework including disciplinary, grievance, performance, and absence management.
• Handle ACAS conciliation, mediation, and prepare case bundles for Employment Tribunals.
• Coach and mentor managers and junior ER colleagues to build capability and confidence.
• Collaborate with HR Business Partners and senior leaders to influence ER strategy and embed best practice.
• Contribute to policy development and continuous improvement initiatives.
• Travel across our UK sites as needed to support complex cases and deliver training.

What we’re looking for

• Extensive experience as a Senior ER Advisor or Specialist in a high-volume environment (Retail or Distribution preferred).
• Excellent knowledge of UK employment law and ER best practice.
• CIPD Level 5 or equivalent experience.
• Proven experience with ACAS conciliation, mediation, and Employment Tribunal preparation.
• Strong communication, influencing, and stakeholder management skills.
• High integrity, professionalism, and ability to handle sensitive information.
• Proficiency in Microsoft Office and HRIS systems (iTrent experience is a plus).

What we offer

• Up to £45,000 dependant on experience
• 22 days (pro rata) annual leave plus bank holidays, increasing with length of service
• Medicash – a health cash plan to support everyday healthcare costs ( eyecare, prescriptions)
• iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
• High street discounts and offers
• Employee Assistance Programme (EAP)
• Contributory Pension Scheme
• Opportunity to work flexibly after onboarding (typically 4 days office / site-based, 1 day from home).