Senior Dynamics 365 Support Consultant - Remote

Elite Dynamics; Remote; GBP 40,000 - 55,000; Full time

Job summary

A technology solutions provider is seeking a Support Consultant to respond to customer queries and manage support calls. This full-time remote role requires strong Microsoft Dynamics 365 knowledge and excellent communication skills. Responsibilities include liaising with teams, managing SLAs, and reporting to the Customer Service Manager. Benefits include 25 days holiday, private health insurance, and a fully remote setup.

Benefits

Fully remote working set up

25 days holiday + bank holidays

Employer pension scheme

Life Assurance provided by Aviva

Bupa private health insurance

2 fully paid volunteering days per year

Qualifications

• Experience in a support and consultative role.
• Proficient in Microsoft Dynamics 365.
• Ability to manage workload according to SLAs.

Responsibilities

• Respond to customer support queries via multiple channels.
• Liaise with other teams and 3rd party suppliers.
• Provide KPI reports to the Customer Service Manager.

Skills

Microsoft Dynamics Business Central

Excellent communication skills

Customer facing skills

Understanding of Microsoft Office 365

Accountancy background

Tools

Microsoft Power Platform

Job description

A technology solutions provider is seeking a Support Consultant to respond to customer queries and manage support calls. This full-time remote role requires strong Microsoft Dynamics 365 knowledge and excellent communication skills. Responsibilities include liaising with teams, managing SLAs, and reporting to the Customer Service Manager. Benefits include 25 days holiday, private health insurance, and a fully remote setup.