Senior Director, Business Process, ERP & Transformation

CHEP; Greater London; Hybrid; GBP 100,000 - 140,000; Full time

Job summary

A global logistics company is seeking a Senior Director Business Process ERP & Transformation to lead the design and implementation of business processes as part of a global ERP transformation. This role requires proven delivery of process excellence across various functions, collaboration with IT, and stakeholder engagement. Candidates should have extensive experience with ERP systems and transformation projects. The position allows for hybrid or remote work within the UK or Europe.

Benefits

Hybrid Work Model

Career Development Opportunities

Diversity and Inclusion Initiatives

Qualifications

• At least 5 years proven experience in leading global process transformation within ERP programmes.
• Strong understanding of ERP systems and process mapping tools.
• Experience with Business Process Architecture.

Responsibilities

• Lead the definition and harmonisation of global business processes.
• Partner with Technical Services to ensure process requirements are translated into ERP configurations.
• Establish Global Process Ownership as a key element of the Operating Model.

Skills

Business Process Alignment

Business Process Mapping

Coaching

Collaboration

Disruptive Thinking

Emotional Intelligence

Feedback

Global Implementations

Inclusive Leadership

Influencing Skills

Leading Change

Operational Excellence

Prioritization

Process Architecture

Process Governance

Strategic Thinking

Anti-Money Laundering

Account Management

Environmental Science

Channel Sales

Budgeting

Db2

Education

Bachelor’s or Master’s in Business, Finance, Engineering or a related field

Tools

Signavio

Nintex

Job description

CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13 000 people and operate in 60 countries. Through our pioneering and sustainable share‑and‑reuse business model the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work‑life balance and flexibility through our Hybrid Work Model.

Job Description

Full time permanent

Based in UK or Europe – hybrid or remote

We’re seeking a dynamic and strategic Senior Director Business Process ERP & Transformation to spearhead the design, standardisation and implementation of end‑to‑end business processes across our organisation as part of a global ERP transformation. This role acts as a vital link between business functions and technology ensuring that process excellence is embedded within our ERP solution and aligned with both strategic objectives and operational realities.

Responsibilities

Process Design & Standardisation

• Lead the definition and harmonisation of global business processes (e.g., Finance, Supply Chain, Procurement, HR) to align with ERP capabilities.
• Collaborate with functional leaders to co‑create process design principles and KPIs.
• Build the capability of Operational Excellence across the organisations (regions & functions).

ERP Implementation Leadership

• Partner with Technical Services (IT) and system integrators to ensure process requirements are accurately translated into ERP configurations.
• Oversee pilot implementations and global rollouts, ensuring timely delivery and adoption.

Stakeholder Engagement

• Establish Global Process Ownership as a key element of the Operating Model of the organisation.
• Engage with GPOs and GPLs to drive process excellence methods and decisions across the organisation.
• Ability to engage at all levels in the organisation from a technical as well as business perspective.
• Act as the primary liaison between global business units, functional teams and ERP programme leadership.
• Facilitate workshops and change impact assessments to align stakeholders on process changes.

Change Management & Training

• Support change management initiatives by identifying process impacts and helping teams adapt to new ways of working.
• Contribute to training content and ensure process owners are equipped to sustain the transformation.

Governance & Compliance

• Ensure processes comply with internal controls, regulatory requirements and industry standards.
• Maintain documentation via chosen ERP process tool and oversee process governance post‑implementation.
• Ensure that Process and Data governance is adopted by regions and functions alike.

Qualifications

• At least 5 years proven experience in leading global process transformation within ERP programmes.
• At least 5 years in people management / leadership roles.
• Experience working in multinational environments with diverse stakeholders.
• Strong understanding of ERP systems, process mapping tools (e.g., Signavio, Nintex etc.) and reporting platforms.
• Experience with Business Process Architecture.
• Bachelor’s or Master’s in Business, Finance, Engineering or a related field.
• Expertise in operational excellence and process improvement methodologies.

Skills to Succeed in the Role

• Business Process Alignment
• Business Process Mapping
• Coaching
• Collaboration
• Disruptive Thinking
• Emotional Intelligence
• Feedback
• Global Implementations
• Inclusive Leadership
• Influencing Skills
• Leading Change
• Operational Excellence
• Prioritization
• Process Architecture
• Process Governance
• Strategic Thinking
• Anti‑Money Laundering
• Account Management
• Environmental Science
• Channel Sales
• Budgeting
• Db2

Ready to Apply

Submit your up‑to‑date CV tailored to this opportunity. We look forward to hearing from you!

Equal Opportunity and Inclusion

We are an inclusive employer. We want every candidate to perform at their best throughout the application and interview process and while at work. If you require any reasonable adjustments please inform your Talent Acquisition Partner. We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Remote Type

Fully Remote

Employment Type

Full‑Time